Hemraj Sharma

Work History

Team Lead - Order to Cash (Accounts Receivables)

Teleperformance India

9 2023 - Current

Handling OTC processes and associated activities.
Possesses strong analytical and problem-solving skills.
Liaising with various departments (Credit, Sales, Billing, Customer Services) to resolve unapplied cash efficiently.
Delivering effective training programs to enhance skills and knowledge of team members.
Providing mentorship to team members, fostering their professional growth and development.
Ensuring strict adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Driving process improvement initiatives to enhance operational efficiency and effectiveness.
Taking proactive approach to leadership, championing continuous improvement efforts within team.
Prepare and publish weekly/Monthly Dashboard for Customer Aging Report, DSO, Cash Forecast Report and Unbilled Ageing report
Handling Bad Debt Reserves and Allowances (non-automated) and reconciling Unapplied Payments.
Conducting Bank Reconciliation and performing comprehensive control reviews.
Communicate discrepancies to management team, identify slow-paying customers.
Revenue analysis, trend analysis.
Review of Customer account reconciliation and maintaining customer records.
Handling audit queries and resolution in timely manner
Contributing to periodic meetings, liaise with stakeholders for quick resolution
Keep updating SOP documents in case of any changes in process
Coached team members in techniques necessary to complete job tasks
Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities

Team Lead - Order to Cash (Accounts Receivables)

Symsafe System Pvt Ltd

06.2021 - 08.2023

Ensure payments are received for goods and services as per the agreed timelines and record these transactions accordingly.
Monitor customer account details for non-payment, delayed payment and other irregularities and action accordingly.
Responsible for verifying and posting payments, and resolving any discrepancies.
Follow-up with the concerned customer/stakeholder for details on unapplied/unidentified receipts until closure
Connect with customers through all possible channels (Phone, Email, Vendor Portal, or any other means) to follow-up on past payment dues and ensure closure
Liaising with various departments (Credit, Sales, Billing, Customer Services) to resolve unapplied cash efficiently.
Perform customer account reconciliation, review, and publish weekly/monthly dashboard for debtors' aging reports,Cash collections & DSO.
Deliver process activities as assigned in the manner prescribed, meeting and exceeding predefined SLA
Proactively follow up with stakeholders/customers to ensure invoice receipt and the payment process manages and resolves collection
Research and resolve all issues with Cash Apps/invoices and statements of accounts
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities
Established clear performance metrics for the team which helped in tracking progress towards set targets effectively
Coached team members in techniques necessary to complete job tasks
Trained new team members by relaying information on company procedures and safety requirements
Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style
Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency

Accountant- Finance & Accounts (Accounts Payables)

GVK Jaipur Expressway Pvt Ltd (GVK Group)

02.2019 - 06.2021

Clarify any questionable invoice items, prices or receiving signatures.
Assemble and review invoices to be completed for payment.
Maintain copies of vouchers, invoices or correspondence necessary for files.
Prepare and publish weekly dashboard for Creditors and Debtors Aging report.
Obtain proper information and/or data regarding invoice payments.
Check vendor files for any previous payments and assign voucher numbers.
Prepare vouchers listing invoice number, date, vendor address, item description, amounts and coding per accounting policies and procedures.
Reconcile bank statements.
Input daily bookkeeping and record keeping.
Verify invoices against purchase orders and ensure goods or services were received before issuing payment to vendors.

Accountant - Accounts Receivables

DB CORP LTD (RADIO DIVISION)

02.2017 - 02.2019

Ensure that invoices are prepared and sent to customers in timely and accurate manner, based on sales orders and contracts.
Monitor customer accounts to ensure that payments are correctly applied and received in timely.
Utilize various communication channels, such as phone calls, emails, and letters, to follow up with customers and collect outstanding payments.
Investigate and resolve any payment discrepancies or disputes in a professional and timely manner.
Work closely with sales team and other internal stakeholders to address customer concerns and ensure that issues are resolved promptly.
Keep accurate records of customer interactions and transaction details within accounting system.
Distribute monthly statements to customers to keep them informed of their outstanding balances.
Generate financial reports related to accounts receivable, including aging reports, cash collections, and bad debt analysis.
Collaborate with credit department to assess creditworthiness of new and existing customers and establish appropriate credit limits.
Assist with month-end and year-end closing activities by preparing reconciliations and reports for management.

Accountant - Accounts Receivable

Aravali Cargo Movers Pvt ltd

08.2014 - 01.2017

Investigate and resolve payment discrepancies or issues.
Initiate collection efforts for overdue accounts through phone calls, emails, or written correspondence.
Reconcile customer accounts regularly to ensure accuracy and identify any discrepancies.
Collaborate with internal teams, such as sales or operations, to resolve any outstanding issues affecting account balances.
Prepare and analyses accounts receivable ageing reports.
Perform account reconciliations and resolve any outstanding reconciling items.
Provide excellent customer service by responding promptly to customer inquiries and requests.
Maintain positive relationships with customers, addressing any issues in professional and proactive manner.
Collaborate with sales team to address customer queries and provide necessary information for account resolution.
Prepare regular reports on accounts receivable status, including ageing reports, cash collections, and outstanding balances.
Analyses and report on trends or patterns in payment behaviours or outstanding balances.
Assist in preparation of financial statements by providing accurate and up-to-date accounts receivable information.
Identify opportunities for process improvements in accounts receivable procedures.
Ensure timely posting of Debit and Credit adjustment notes.

Summary

Overview

Work History

Team Lead - Order to Cash (Accounts Receivables)

Team Lead - Order to Cash (Accounts Receivables)

Accountant- Finance & Accounts (Accounts Payables)

Accountant - Accounts Receivables

Accountant - Accounts Receivable

Education

B.COM-(Commerce) - Accounting And Finance

Advanced Certification in Data Science And Artificial Intelligence & ML, Data Analysis With MS-Excel., Data Visualization With Tableau & Power Bi. - Data Science

MBA - Finance

Skills

Accomplishments

Software

Timeline

Personal Information

Computersoftwareskills

Disclaimer

Similar Profiles

Sahil MoudgilSahil Moudgil

Neha DangiNeha Dangi

Shahnawaz KhanShahnawaz Khan