Henil Patel
B E IT
Ahmedabad
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Also,Done Industry Live Projects For Various Modules Like Statistical Methods for Decision Making,Advanced Statistics,Data Mining,Predictive Modeling,SQL.
- Project 1(Statistical Methods for Decision Making)
- Analysts are required to explore data and reflect on the insights. Austo Motor Company is a leading car manufacturer specializing in SUV, Sedan, and Hatchback models. In its recent board meeting, concerns were raised by the members on the efficiency of the marketing campaign currently being used. The board decides to rope in an analytics professional to improve the existing campaign.
- Tools which is Used For this Project Is Basic EDA Process (Exploratory Data Analysis).
- Project 2(Advanced Statistics)
- A physiotherapist with a male football team is interested in studying the relationship between foot injuries and the positions at which the players play from the data collected.
- Tools which is Used For this Project Is Probability Functions,p-values,t-test,And Also Basic EDA Process.
- Project 3(Data Mining)(For Detail Please Visit My e-Portfolio of Great learning)
- Project 4(Predictive Modeling)(For Detail Please Visit My e-Portfolio of Great learning)
- Project 5(SQL)((For Detail Please Visit My e-Portfolio of Great learning)
- Data Science Projects E-Portfolio:
- https://eportfolio.mygreatlearning.com/henil-p
Overview
4
4
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Technical Support Engineer
Jekson Vision Pvt Ltd
Ahmedabad
01.2023 - Current
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Updated and maintained current customer support database.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
Technical Support Engineer
Pandit Venture Pvt Ltd
Ahmedabad
03.2021 - 11.2022
- Served as primary point of contact for support relating to owned solutions and products.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- On call Support As Well On Mail Support According to The Raised Ticket.
Customer Support Executive
Tech Mahindra Limited
Ahmedabad
04.2018 - 01.2020
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
PGP - Data Science And Business Analytics
Great Learning
Gurgaon 06.2022 - Current
Bachelor Engineering - Information Technology
Gujarat Technological University
Visnagar,Mehsana 06.2013 - 08.2017
Higer Education In Science - 12th Of Science
Gayatri Vidhyalaya
Naroda,Ahmedabad 01.2012 - 03.2013
Secondary Education From Gujarat Secondary Board - 10th Secondary Board
N V Patel Vidhyamandir School
Naroda,Ahmedabad 01.2010 - 07.2011
Skills
GOOD COMMUNICATION
BASIC COMPUTER SKIILS
Knowledge Of Various Computer Languages Like C,C,Python,IOS
Remote Diagnostics
Technical fault tracking
Technical issues analysis
Software diagnosis
Mac systems
Data recovery
Desktop support
Data research and analysis
File and database management
Math skills and analytics
Data analytics
Flight data understanding
Business analytics
Data analytics proficiency
Data collection and management
Math and analytics
Algorithms and data structures
Data and statistical analysis
Data gathering and modeling
Certification
Python Language Certification Course From C-DAC Computer Classes
Timeline
Technical Support Engineer
Jekson Vision Pvt Ltd
01.2023 - Current
PGP - Data Science And Business Analytics
Great Learning
06.2022 - Current
Technical Support Engineer
Pandit Venture Pvt Ltd
03.2021 - 11.2022
Python Language Certification Course From C-DAC Computer Classes
05-2018
Customer Support Executive
Tech Mahindra Limited
04.2018 - 01.2020
Open Source Conference Of KDE At DAAICT Gandhinagar
04-2015
Google Developer Group Gandhinagar
02-2014
Bachelor Engineering - Information Technology
Gujarat Technological University
06.2013 - 08.2017
Higer Education In Science - 12th Of Science
Gayatri Vidhyalaya
01.2012 - 03.2013
C Language Certification Course From Eternal Computer Education
09-2011
Secondary Education From Gujarat Secondary Board - 10th Secondary Board
N V Patel Vidhyamandir School
01.2010 - 07.2011