Hephzibah H
Technical Process Associate
Chennai
Summary
A Technical Support Specialist with 1 year of experience specializing in information technology, customer service, communication and software configuration. A proven track record of interfacing with diverse clients to resolve complex software defects and technical issues
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Technical Process Associate
Sutherland Global Services
Chennai
4 2023 - Current
- Deliver a technical support up to 50+ customers per day for AMAZON devices and products, translated complex technology concepts into accessible language, and deliver guidance to customers to deliver timely resolution and ensure satisfaction.
- Achieved customer service ratings of 93% by utilising conflict resolution techniques to calm the frustrated customers quickly and efficiently and got positive feedbacks from clienteles regarding my support.
- Support to my colleagues to identify the issues of the clients and resolve it by using company policies and resulting in 100% satisfied service support for the customers
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Collaborated with team members for enhanced process efficiency and productivity.
- Monitored and reported on process performance to verify compliance with established standards.
- Implemented organizational strategies to maintain a clean, efficient workspace.
SQL Developer Intern
Pathfinder Business Analysis Pvt Ltd
Coimbatore
06.2022 - 03.2023
- Enhanced database performance by optimizing SQL queries and stored procedures.
- Streamlined reporting processes by creating efficient SQL scripts for automated report generation.
- Conducted thorough testing of SQL code, identifying bugs, and implementing fixes before deployment in production environments.
- Developed custom SQL functions and triggers to automate data processing tasks and improve overall efficiency.
- Troubleshot and resolved database-related issues promptly, minimizing downtime for end users.
- Ensured optimized performance by monitoring system health metrics regularly and proactively addressing potential bottlenecks or slowdowns.
Education
Master of Computer Applications - Computer Science
Gandhigram Rural Institute
Gandigram, Dindigul 10.2020 - 06.2022
Bachelor of Science - Computer Science
NPR Arts And Science College
NPR Nagar, Dindigul 06.2017 - 06.2020
Skills
SQL Server Integration Services
Java
HTML
Redis & Mongodb
Communication
Analytical & Problem solving skills
Process Analysis
Report Analysis
Call Management
Cross-Functional Collaboration
Teamwork and Collaboration
Timeline
SQL Developer Intern
Pathfinder Business Analysis Pvt Ltd
06.2022 - 03.2023
Master of Computer Applications - Computer Science
Gandhigram Rural Institute
10.2020 - 06.2022
Bachelor of Science - Computer Science
NPR Arts And Science College
06.2017 - 06.2020
Technical Process Associate
Sutherland Global Services
4 2023 - Current
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