Summary
Overview
Work History
Education
Skills
Timeline
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Hephzibah H

Hephzibah H

Technical Process Associate
Chennai

Summary

A Technical Support Specialist with 1 year of experience specializing in information technology, customer service, communication and software configuration. A proven track record of interfacing with diverse clients to resolve complex software defects and technical issues

Overview

2
2
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Technical Process Associate

Sutherland Global Services
Chennai
4 2023 - Current
  • Deliver a technical support up to 50+ customers per day for AMAZON devices and products, translated complex technology concepts into accessible language, and deliver guidance to customers to deliver timely resolution and ensure satisfaction.
  • Achieved customer service ratings of 93% by utilising conflict resolution techniques to calm the frustrated customers quickly and efficiently and got positive feedbacks from clienteles regarding my support.
  • Support to my colleagues to identify the issues of the clients and resolve it by using company policies and resulting in 100% satisfied service support for the customers
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Implemented organizational strategies to maintain a clean, efficient workspace.

SQL Developer Intern

Pathfinder Business Analysis Pvt Ltd
Coimbatore
06.2022 - 03.2023
  • Enhanced database performance by optimizing SQL queries and stored procedures.
  • Streamlined reporting processes by creating efficient SQL scripts for automated report generation.
  • Conducted thorough testing of SQL code, identifying bugs, and implementing fixes before deployment in production environments.
  • Developed custom SQL functions and triggers to automate data processing tasks and improve overall efficiency.
  • Troubleshot and resolved database-related issues promptly, minimizing downtime for end users.
  • Ensured optimized performance by monitoring system health metrics regularly and proactively addressing potential bottlenecks or slowdowns.

Education

Master of Computer Applications - Computer Science

Gandhigram Rural Institute
Gandigram, Dindigul
10.2020 - 06.2022

Bachelor of Science - Computer Science

NPR Arts And Science College
NPR Nagar, Dindigul
06.2017 - 06.2020

Skills

SQL Server Integration Services

Java

HTML

Redis & Mongodb

Communication

Analytical & Problem solving skills

Process Analysis

Report Analysis

Call Management

Cross-Functional Collaboration

Teamwork and Collaboration

Timeline

SQL Developer Intern

Pathfinder Business Analysis Pvt Ltd
06.2022 - 03.2023

Master of Computer Applications - Computer Science

Gandhigram Rural Institute
10.2020 - 06.2022

Bachelor of Science - Computer Science

NPR Arts And Science College
06.2017 - 06.2020

Technical Process Associate

Sutherland Global Services
4 2023 - Current

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Hephzibah HTechnical Process Associate