Suyog Sankhe
Mumbai
Summary
Experienced IT Support Engineer with 2 year and 6 months of expertise in the non-banking and e-learning industries. Skilled in utilizing SQL commands and database management to efficiently resolve client queries. Possesses a strong foundation in SQL language and database operations. Seeking to transition into a SQL/Database Developer role to capitalize on existing skills and drive continuous professional growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Bookit Digital Technologies Private Limited (Earlier Known as Hurix Systems Private)
Mumbai
07.2023 - Current
- Delivered prompt technical support to a diverse client base of end users on the Kitaboo e-learning platform.
- Achieved consistently high levels of customer satisfaction by effectively troubleshooting and resolving technical issues.
- Successfully resolved 95% of customer issues within established Service Level Agreements (SLAs), ensuring timely problem resolution.
- Demonstrated proficiency in writing and optimizing SQL queries for data analysis.
- Utilized SQL DML commands, including UPDATE and DELETE statements, to rectify inaccuracies, and ensure data consistency.
- Developed and optimized SQL queries to extract, analyze, and present data for reporting purposes.
- Wrote optimized SQL queries using joins and filters to efficiently retrieve client-requested data.
- Implement DML commands for ticket management, ensuring timely closure and resolution of reported issues.
- Utilized pre-assigned services on the Postman API to carry out specific tasks, optimizing workflow efficiency.
- Conducted troubleshooting and resolved issues related to the use of Postman API services.
Application Support Engineer
Nucsoft ltd
Mumbai
01.2023 - 05.2023
- Provided daily technical support at the client site(Kotak General Insurance), addressing application issues and ensuring seamless operation for end-users.
- Interacted with users on a regular basis, addressing queries, troubleshooting problems, and providing prompt resolutions to enhance user satisfaction.
- Effectively managed tickets raised on the e-assist platform, demonstrating a proactive approach to problem-solving and incident resolution.
- Utilized Oracle database access, employing SQL and queries to extract, manipulate, and analyze data for troubleshooting and reporting purposes.
- Wrote optimized SQL queries using joins and filters to efficiently retrieve client-requested data.
Education
Bachelor's Of Engineering -
Atharva College Of Engineering
MumbaiHSC -
Maharashtra Board
MaharashtraSSC -
Maharashtra Board
MaharashtraSkills
- Structured Query Language
- SQL Server Integration Services
- SQL Server Reporting Services
- SQL Server Analysis Services
- ETL (Extract, Transform, Load)
Certification
The Complete SQL Course: Learn by Doing - SQL Server
SQL/ETL/Data Warehouse Developer - (MS SQL, SSIS, SSRS, SSAS)
Timeline
Technical Support Engineer
Bookit Digital Technologies Private Limited (Earlier Known as Hurix Systems Private)
07.2023 - Current
Application Support Engineer
Nucsoft ltd
01.2023 - 05.2023
Bachelor's Of Engineering -
Atharva College Of Engineering
HSC -
Maharashtra Board
SSC -
Maharashtra Board
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