NARESH ORUGUNTA
Tirupati
Summary
Resourceful Application Support Engineer recognized for high productivity and efficient task completion. Skilled in troubleshooting, software documentation, and system optimization to enhance application performance. Excel at problem-solving, communication, and teamwork, ensuring seamless integration and support across departments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Application Support Engineer
Vertafore India PVT.LTD
Hyderabad
04.2022 - 07.2024
- Created database objects like tables, views, indexes, and synonyms in MS SQL databases.
- Developed stored procedures, functions and triggers to support application requirements.
- Optimized existing queries for better performance using SQL query tuning techniques.
- Monitored database performance and troubleshooted issues related to slow running queries or deadlocks.
- Provided technical assistance in the form of SQL coding advice to other team members.
- Analyzed business requirements and translated them into logical data models.
- Resolved customer service requests related to database errors or performance issues quickly and efficiently.
- Used T-SQL scripting language for creating stored procedures, functions, triggers.
- Collaborated with software developers on designing efficient database structures that meet application requirements.
- Performed root cause analysis for complex production incidents and implemented preventive measures accordingly.
- Investigated customer reported problems related to software applications and identified solutions to resolve them.
- Resolved escalated tickets related to application support within agreed upon SLAs.
- Delivered technical support to clients by offering solutions based on specific problems and concerns.
- Collaborated with internal teams to resolve customer issues and support customer service goals.
Education
Bachelor of Technology - Civil Engineering
JNTUA
Tirupathi07-2022
Diploma - Civil Engineering
MJR College of Engg&tech
Pileru04-2018
High School Diploma -
ZPH Boys School
Rompicherla03-2013
Skills
- Microsoft SQL
- Transact SQL
- Structured Query Language
- Code reviews
- Software Deployment
- Software Development
- Performance Tuning
- Query Optimization
- Product Development
- Database Development
- Data Validation
- Technical issue resolution
- Customer Support
- Customer Relationship Management (CRM)
- Root Cause Analysis
- Root cause identification
Certification
- Master SQL Development from linked in learning
Timeline
Application Support Engineer
Vertafore India PVT.LTD
04.2022 - 07.2024
Bachelor of Technology - Civil Engineering
JNTUA
Diploma - Civil Engineering
MJR College of Engg&tech
High School Diploma -
ZPH Boys School
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