THOMAS RAJEL
Panagudi
Summary
Experienced Application Support Engineer and SQL DBA with expertise in Azure Cloud, database management, and ERP application support. Proven track record in delivering high-quality support, managing production environments, and implementing cloud and database solutions. Adept at troubleshooting, client handling, and performance optimization.
Overview
11
11
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Application Support Engineer
Fenix Ninja Technologies
01.2019 - Current
- Provided end-to-end application support for a school ERP system designed to manage and automate day-to-day school operations.
- The application includes modules for student information management, attendance tracking, fee management, examination processing, timetable scheduling, and staff administration.
- Supported modules: Student Management, Attendance, Fees, Exams.
- Designed and maintained school websites using WordPress.
- Delivered ERP solutions to over 40 schools across India.
- Integrated SMS and Payment Gateway APIs.
- Generated reports using Excel for operational insights.
- Coordinated with clients and technical teams for issue resolution.
- Provided end-user training and documentation.
L2 Database Administrator
HCL Technologies
12.2016 - 03.2018
- Worked at Standard Insurance Company, a U.S.-based financial service.
- Provided 24/7 production support for SQL Server.
- Executed SQL deployments with minimal downtime.
- Managed backups, restores, and recovery operations.
- Handled user roles, permissions, and security.
- Worked with SQL Agent jobs and maintenance plans.
- Processed Excel data using SSIS.
- Managed incidents via ServiceNow.
- Ensured SLA compliance and system performance.
L3 Database Administrator
HCL Technologies
04.2015 - 11.2016
- Worked in the CHIP and ICE platform. Aimed to evolve, bringing advanced capabilities for OEMs to manage MS incentive programs.
- Supporting the Microsoft partners by providing them with resolutions for the incidents.
- Analyzing the incidents.
- Running the SQL jobs if any SQL job failures are reported.
- Checking the database in the production environment.
- Updating the data in the database when required by Microsoft partners.
- Providing hot fixes for the escalations made by partners.
- Identifying the bugs in the application.
- Using third-party tools to validate the Excel files.
- Interacting with the various teams during triage calls, and prioritizing the bugs.
- Involved in release management and successfully deployed all releases to date.
- Instrumental performance analysis of long-running jobs.
- Generating reports, analyzing the same, and providing details to the client.
- Responsible for monitoring application availability and performance.
- Sending notifications to businesses regarding major incidents.
Education
B.Tech - Information Technology
01-2014
Higher Secondary (12th) - undefined
01-2010
SSLC (10th) - undefined
01-2008
Skills
- Cloud & Infrastructure: Microsoft Azure (ARM, Resource Groups, VM)
- Networking: VNet, Subnet, NSG, Load Balancer, Firewall, Peering, NAT, CIDR, Network Security, Connectivity
- Storage: Blob Storage, Table Storage, Azure Data Lake (LRS, ZRS, GRS, LZRS)
- Database: Azure SQL Database, SQL Server, Managed Instance, SQL logical Server, Azure SQL server in VM, Backup & Recovery, Availability
- Database Tools: SSMS, SSIS
- Identity & Security: Azure AD, RBAC, Conditional Access, Azure Policy
- ITSM Tools: ServiceNow, Feshdesk
- Web & Integration: WordPress, SMS & Payment Gateway APIs
Certification
Microsoft Azure DP-900
Hobbies
- Running and maintaining physical fitness
- Playing Cricket and engaging in team sports
- Planning trips and exploring new destinations
- Exploring emerging technologies and digital tools
- Photography with a focus on capturing landscapes and moments
- Gaming for strategy development and relaxation
Timeline
Application Support Engineer
Fenix Ninja Technologies
01.2019 - Current
L2 Database Administrator
HCL Technologies
12.2016 - 03.2018
L3 Database Administrator
HCL Technologies
04.2015 - 11.2016