THOMAS RAJEL

Project: School ERP System

• Provided end-to-end support for the School ERP, covering Student, Attendance, Fees, and Exam modules across 40+ schools.
• Delivered SQL Server database and application support for ERP systems.
• Monitored database backups and performed restore activities during critical incidents to ensure business continuity.
• Managed and monitored SQL Server Agent jobs for fee calculation, scheduled processes, and system operations.
• Executed and validated fee calculation jobs, ensuring accuracy of financial transactions
• Maintained student, teacher, and admin data using SQL queries
• Generated custom reports by querying multiple tables based on client requirements
• Performed bulk data import using SSIS, including student onboarding and data migration
• Handled critical production incidents using Freshdesk and coordinated with development teams for resolution
• Troubleshot and resolved SQL job failures, performance issues, and data inconsistencies
• Collaborated with stakeholders and vendors to ensure timely resolution of high-priority issues
• Designed and maintained school websites using WordPress
• Integrated SMS and payment gateway APIs using secure keys
• Supported launch and deployment of mobile and web applications for ERP users
• Provided end-user training and documentation.

• Project: School ERP System

• Collaborated with Upwork freelancers and technical resources to develop and launch an Educational ERP solution for schools and educational institutions.
• Managed end-to-end ERP implementation activities including deployment, onboarding, operational support, and client coordination.
• Administered SQL Server databases including backup management, restore activities, query execution, and operational maintenance.
• Supported ERP deployment for schools covering Student Management, Fees, Attendance, Examination, Administration, and Academic operational modules.
• Coordinated ERP onboarding and training activities for school administrators, teachers, and institutional users.
• Managed application support, issue troubleshooting, and operational ERP maintenance activities.

Project: Standard Insurance Company (Client: Standard Insurance Company)

• Worked at Standard Insurance Company, a U.S.-based financial service.
• Provided 24/7 production support for SQL Server databases in a financial services environment.
• Executed SQL deployments with minimal downtime, ensuring seamless release transitions.
• Managed database backups, restores, and recovery operations to maintain data integrity and availability.
• Administered user roles, permissions, and security in line with compliance requirements.
• Monitored and maintained SQL Server Agent jobs and maintenance plans.
• Processed and transformed Excel data using SSIS for business operations.
• Handled incidents and service requests using ServiceNow.
• Ensured SLA compliance, system performance, and timely resolution of production issues.

Project: Microsoft Channel Incentives Platform (Client: Microsoft)

• Provided application and production support for the Microsoft Channel Incentives Platform, enabling OEMs to manage incentive programs.
• Supported Microsoft partners by analyzing incidents and providing timely resolutions.
• Monitored and executed SQL Server jobs, including troubleshooting and resolving job failures.
• Performed production database checks and executed data updates based on business requirements.
• Delivered hotfixes for critical escalations, and ensured minimal business impact.
• Identified and reported application defects, working closely with development teams for resolution.
• Participated in triage calls, collaborated with cross-functional teams, and prioritized issues based on severity.
• Involved in release management and deployment activities, ensuring smooth production releases.
• Conducted performance analysis of long-running jobs, and optimized execution where required.
• Generated and analyzed reports, providing actionable insights to stakeholders.
• Monitored application availability and performance, ensuring system stability.
• Communicated major incident notifications to business stakeholders in a timely manner.