Hephzibah Sathenapalle
Salesforce Admin
Hyderabad ,Telangana
Summary
At Amazon, I spearheaded Salesforce optimizations, enhancing system efficiency and user satisfaction through expert customization and configuration. My collaborative approach and proficiency in report building and workflow management led to significant improvements in data security and team productivity, showcasing my technical acumen and problem-solving skills.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Salesforce Administrator
Amazon
Hyderabad
2022.09 - Current
- Customized user interfaces according to specific departmental needs while maintaining consistent overall experience across platform.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across organization.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Supported organizational growth by configuring scalable solutions within Salesforce and providing guidance on best practices for future expansion.
- Increased customer satisfaction by optimizing Salesforce configurations, allowing for more personalized and timely customer interactions.
- Empowered sales teams with advanced reporting tools by creating custom Salesforce report types and dashboard components.
- Set up and controlled user access levels across databases to protect important data.
- Implemented security measures to protect vital business data.
- Customized Salesforce mobile app configurations, enabling sales teams to access critical information and close deals while on move.
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across organization
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management
Education
Bachelor of Science - Science Education
Ralayaseema University
Kurnool 2015.06 - 2018.06
Skills
Salesforce Customization
Salesforce Configuration
Report building
Workflow Management
Lightning Experience
Marketing Cloud Management
Timeline
Salesforce Administrator
Amazon
2022.09 - Current
Bachelor of Science - Science Education
Ralayaseema University
2015.06 - 2018.06
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