Hepsiba Xavier
Chennai
Summary
Dedicated professional specializing in operational excellence and data management. Proven ability to enhance customer service quality and boost team performance through targeted coaching and development initiatives. Strong multitasking and time management skills contribute to effective customer service delivery.
Overview
8
8
years of professional experience
Work History
Senior Operations Associate
Services Labs Software Pvt Ltd (Opendoor)
Chennai
06.2022 - Current
- Collaborated with cross-functional teams to define and fulfill project requirements.
- Monitored daily operations and identified areas for improvement.
- Conducted regular performance reviews of operations staff to maintain quality standards.
- Tracked employee performance metrics, providing coaching for professional development.
- Developed training materials that enhanced team adherence to best practices.
- Analyzed customer feedback to identify opportunities for improved service delivery.
- Maintained a comprehensive database of customer orders, ensuring accurate record-keeping.
AR Caller
Access Healthcare Ltd
Chennai
01.2020 - 06.2022
- Utilized billing software to monitor outstanding invoices and payment statuses.
- Contacted insurance companies to verify claim payment statuses.
- Clarified billing discrepancies for clients to ensure accurate understanding and resolution.
- Reviewed monthly aging reports for assigned accounts, identifying trends and necessary follow-ups.
- Guided clients in understanding statements and payment options to enhance financial literacy.
- Provided customer service to patients regarding medical bills, insurance claims, and payment plans.
- Directed unresolved issues to appropriate departments for prompt assistance.
- Completed month-end and year-end closings while maintaining audit-ready records.
Officer
Yes Bank Ltd
Chennai
04.2018 - 12.2019
- Processed loan applications, ensuring compliance with regulatory standards.
- Managed customer inquiries, delivering prompt support for banking services.
- Maintained accurate transaction and account records for audit purposes.
- Developed daily operation reports that streamlined overall workflow processes.
- Facilitated interdepartmental communication to resolve client issues effectively.
- Cultivated relationships with key clients and stakeholders to enhance engagement.
- Analyzed key performance indicators, implementing effective strategies for improvement.
- Created plans proposing solutions to enhance efficiency and reduce costs.
Education
Bachelor of Arts - History And Tourism
Stella Maris College
Chennai04-2015
Skills
- Project management
- Data management
- Operational excellence
- Risk management
- Performance metrics and relationship management
- Training and development
- Customer service excellence
- Stakeholder engagement
- Effective communication
- Active listening
- Adaptability and flexibility
Languages
English
Proficient (C2)
C2
Tamil
Native
Native
Hindi
Intermediate (B1)
B1
Timeline
Senior Operations Associate
Services Labs Software Pvt Ltd (Opendoor)
06.2022 - Current
AR Caller
Access Healthcare Ltd
01.2020 - 06.2022
Officer
Yes Bank Ltd
04.2018 - 12.2019
Bachelor of Arts - History And Tourism
Stella Maris College