Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Websites
Timeline
Generic
Satheesh Kumar

Satheesh Kumar

Chennai

Summary

Dedicated Amazon professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
2
2
Certification

Work History

Senior Operations Associate

Amazon Seller Services pvt ltd
Bangalore
08.2022 - Current
  • Assisted with strategic planning initiatives by providing insights into potential areas of improvement.
  • Supported C-Level Executives(Business Development Managers, Strategic Alliance Managers) to drive various analysis on Key performance indicators.
  • Worked with external stakeholders - influencers and influencer agencies to manage monthly deliverables.
  • Owned the process to share periodic updates and reports with internal category teams of their performance in the program.
  • Ability to resolve partner issues related to payments, technical support, operational support and adhoc queries.
  • Creation of Email campaign's towards partners educating them of the program and various events that is about to happen. Acquired Email Bar Raiser level permissions to QA and approve various email campaigns created on the program.

Catalog Lead

Amazon Development Centre pvt ltd
Chennai
06.2022 - 08.2022
  • Identified opportunities to enhance current processes and procedures for improved efficiency. Focused on Operational efficiency of the team by Automation of repetitive manual tasks. Lead investigation and root cause resolution for high impact Merchant and Customer Issues, and key programs.
  • Provided support during peak periods such as sales promotions or seasonal events. Developed custom reports on catalog performance using various analytics tools.
  • Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues.
  • Report metrics related to the program and draw insights on key patterns/ problems. Manage and develop the ten member team to accomplish team goals set as part of the organizational goal.

Senior Catalog Specialist

Amazon Development Centre pvt ltd
Chennai
10.2021 - 05.2022
  • Maintained relationships with vendors to ensure timely delivery of requested materials.
  • Prepared presentations summarizing key metrics associated with catalog performance over time.
  • Collaborated with marketing staff to develop promotional materials related to featured products in the catalogs.
  • Evaluated requests from vendors regarding potential additions or modifications of products within the company's portfolio.

Catalog Associate

Amazon Development Centre pvt ltd
Chennai
08.2019 - 09.2021
  • Organized data into spreadsheets for easy access by customers or staff members.
  • Provided technical support related to products featured in the catalog.
  • Facilitated communication between vendors, customers, and internal teams.
  • Reviewed vendor contracts for accuracy prior to signing them.

Education

MBA - Marketing

Loyola Institute of Business Administration
Chennai, India
10-2023

Bachelor of Science - Mechanical Engineering

Prathyusha Engineering College
Chennai, India
05-2019

Skills

  • Meeting Deadlines
  • Key Performance Indicators
  • Operational Excellence
  • Continuous Improvement
  • Process Improvements
  • Operations Management
  • Project Management
  • Administrative Support
  • Process Enhancements and Revisions
  • Procedure Development
  • Stakeholder Management
  • Operational Efficiency

Accomplishments

  • Kaizen Star - Completed 7 KAIZEN projects focusing on reducing AHT and increasing the Quality of work done. This aggregated to annualized save of $18,000 USD.
  • Unsung Hero Optimus - This recognition is for those "AMAZING PEOPLE" who go above and beyond their core work silently and diligently. They move projects forward by delivering outstanding results. They embody our leadership principles and obsess over our customers.
  • Mountain Mover- OSE 2021 Award - The award is provided to the associate who tops the mapping scorecard which is a combination of Productivity, Accuracy, Ownership and Initiative.
  • Top Performer of the Month Award - Awarded 10 times throughout the tenure for maintaining High Productivity and Quality in the processes owned.

Certification

  • Industrial Safety Engineering at IIT Kharagpur - Oct'2018
  • Power BI Analyst at Besant Technologies Pvt Ltd - Dec'2022

Languages

Tamil
First Language
English
Proficient (C2)
C2

Timeline

Senior Operations Associate

Amazon Seller Services pvt ltd
08.2022 - Current

Catalog Lead

Amazon Development Centre pvt ltd
06.2022 - 08.2022

Senior Catalog Specialist

Amazon Development Centre pvt ltd
10.2021 - 05.2022

Catalog Associate

Amazon Development Centre pvt ltd
08.2019 - 09.2021

MBA - Marketing

Loyola Institute of Business Administration

Bachelor of Science - Mechanical Engineering

Prathyusha Engineering College

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Satheesh Kumar