PUSHPAK SHENON
Bengaluru
Summary
Senior Operations Associate with 5 years of operations field experience. Detail-oriented, organized and highly resourceful with strong decision-making and problem-solving abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Operations Associate
Mohalla Tech Private Limited
2022.04 - 2024.01
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Cultivated strong relationships with key stakeholders throughout the organization to facilitate cooperation on shared objectives or projects.
- Spearheaded process improvement initiatives that resulted in increased efficiency, cost savings, or greater customer satisfaction levels.
- Streamlined operational processes by identifying inefficiencies and implementing strategic improvements.
Operations Associate
Mohalla Tech Private Limited
2020.04 - 2022.04
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
User Support
Mohalla Tech Private Limited
2019.04 - 2020.04
- Supported company-wide adoption of new technology systems through effective training programs and ongoing user support.
- Engaged in user support interactions via telephone, chat and email platforms.
- Delivered exceptional user support, resulting in increased satisfaction rates among clients and colleagues.
Education
Bachelor of Arts - Criminology
University of Madras
Chennai, India06.2025
Diploma - Tool And Die Making
Nettur Technical Training Foundation
Vellore, India06.2017
Higher secondary (12th) -
Nalanda Matric Hr.sec School
Krishnagiri, India05.2014
Skills
- Scheduling and Planning
- Workload prioritization
- Operational Excellence
- Meeting deadlines
- Process Improvements
- Quality Control Analysis
Certification
- Foundations of Project Management - Google
- Foundations: Data, Data, Everywhere - Google
- Ask Questions to Make Data-Driven Decisions - Google
Timeline
Senior Operations Associate
Mohalla Tech Private Limited
2022.04 - 2024.01
Operations Associate
Mohalla Tech Private Limited
2020.04 - 2022.04
User Support
Mohalla Tech Private Limited
2019.04 - 2020.04
Bachelor of Arts - Criminology
University of Madras
Diploma - Tool And Die Making
Nettur Technical Training Foundation
Higher secondary (12th) -
Nalanda Matric Hr.sec School
- Foundations of Project Management - Google
- Foundations: Data, Data, Everywhere - Google
- Ask Questions to Make Data-Driven Decisions - Google
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