Hersh Kochar
Manager
Powai
Summary
Results-driven professional with 15+ years of cumulative experience in operations, compliance, vendor management, and supply chain coordination across logistics, e-commerce, and maritime sectors. Proven track record in last-mile compliance of delivery optimization, inventory management, vendor relationship management, and process improvement. Seeking to leverage operational excellence and analytical problem-solving skills to drive efficiency and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Field Auditor - E-Commerce Logistics Operations
Amazon
Mumbai
11.2022 - Current
- Managed end-to-end compliance for 50+ last-mile delivery service partners across India wet region e-commerce fulfillment network, ensuring high service quality and customer satisfaction
- Assisted in establishing the quick commerce compliance logistics
- Last-Mile Compliance Delivery Optimization: Collaborate with delivery partners to streamline operations, reduce delivery times, improve first-attempt success rates, and enhance customer experience
- Vendor/Partner Management: Build and maintain strategic relationships with delivery service providers, identifying operational bottlenecks, negotiating Service Level Agreements especially during peak deliveries, and implementing performance improvement initiatives
- Launch compliance audit frameworks for Amazon-managed delivery operations (Amflex), establishing KPIs, quality benchmarks, and operational protocols
- Data-Driven Decision Making: Track and analyze key logistics metrics (on-time delivery %, customer complaints, partner performance scores), presenting actionable insights to leadership
- Problem-Solving & Escalation Management: Resolve complex operational issues, handle customer escalations, and implement corrective actions to prevent recurrence
- Drive process automation and operational efficiency improvements across delivery network through continuous improvement methodologies
- Built strong rapport with clients, fostering trust and open communication that facilitated the completion of successful audit engagements.
- Reduced risk exposure by conducting comprehensive field audits, detecting discrepancies, and providing recommendations for corrective actions.
Assistant Safety Superintendent - Operations & Compliance
Wallem Ship Management
Mumbai
04.2017 - 10.2022
- Quality Assurance & Audits: Executed comprehensive safety and operational audits on 40+ oil tankers, ensuring compliance with ISO standards and international regulations (ISM/ISPS codes)
- Vendor & Stakeholder Coordination: Coordinated with major international clients (ExxonMobil, Shell, BP) across multiple time zones, negotiating operational requirements and ensuring service excellence
- Supply Chain Liaison: Managed coordination between company management, port authorities, and service providers across Middle East, Asia, and European ports for seamless cargo operations
- Documentation & Reporting: Maintained detailed operational documentation, prepared compliance reports, tracked performance metrics, and presented findings to senior leadership
- Cost Optimization: Implemented operational improvements to minimize port delays, reduce demurrage charges, and optimize fuel consumption while maintaining quality standards
- Cross-Cultural Collaboration: Successfully worked with diverse international teams across UAE, India, Singapore, and Europe, demonstrating adaptability in multicultural environments
Operation Executive - Commercial Shipping
Scorpio Tankers
Mumbai
12.2015 - 12.2016
- Vendor Negotiation & Cost Management: Negotiated competitive rates with port agencies, freight forwarders, and service providers across 20+ European ports, achieving 12% cost reduction in operational expenses
- Operations Coordination: Supported management of 30+ product tankers across Europe and Middle East routes, coordinating fuel supply, port bookings, and logistics for on-time delivery
- Financial Analysis & Reporting: Tracked port dues, freight costs, demurrage charges, and operational expenses, preparing detailed financial reports for management decision-making
- Supplier Performance Management: Analyzed vendor performance data, maintained supplier scorecards, and optimized service provider relationships to improve efficiency
- Multi-tasking & Prioritization: Successfully managed competing priorities across multiple concurrent vessel operations, demonstrating strong organizational and time-management skills in fast-paced environment
Deck Officer
Merchant Navy - Teekay Tankers
Mumbai
09.2007 - 03.2014
- Progressed from deck apprentice (2007) to navigating officer on merchant oil, product, and LNG tankers, managing international cargo operations across 30+ countries
- Cargo Operations & Logistics: Managed loading/unloading operations, coordinated with port authorities, customs officials, and shore-based teams for timely cargo delivery
- Quality & Compliance: Maintained strict adherence to safety standards, environmental regulations, and operational protocols in high-stakes logistics operations
- Problem-Solving Under Pressure: Made critical operational decisions in dynamic, time-sensitive situations, ensuring safety, efficiency, and customer satisfaction
- Developed exceptional operational discipline, attention to detail, and cross-cultural communication skills through extensive international experience
- Maintained availability of vessel safety equipment and issued crew-specific Personal Protective Equipment.
- Promoted teamwork among crew members through clear communication, regular meetings, and collaboration on various tasks.
- Mitigated potential environmental impacts of shipping operations by adhering to industry best practices for waste disposal and pollution prevention measures while at sea or in port.
- Supported the ship''s safety management system by participating in regular drills, inspections, and audits onboard the vessel.
Education
PG - Data Science and Business Analytics
Great Learning
Online11.2021
BSC - Nautical Technology
Maritime Institute
Pune08.2008
Skills
- E-Commerce Operations
- Last-Mile Delivery Optimization
- Vendor & Partner Management
- Process Improvement & Automation
- Compliance & Quality Assurance
- Cross-functional Collaboration
- Customer-Centric Problem Solving
- AI usage
- MS Office
- Data analysis
- KPI monitoring
- ISO standards
Regulatory audit protocols
- Root cause analysis
Audit management
Timeline
Field Auditor - E-Commerce Logistics Operations
Amazon
11.2022 - Current
Assistant Safety Superintendent - Operations & Compliance
Wallem Ship Management
04.2017 - 10.2022
Operation Executive - Commercial Shipping
Scorpio Tankers
12.2015 - 12.2016
Deck Officer
Merchant Navy - Teekay Tankers
09.2007 - 03.2014
PG - Data Science and Business Analytics
Great Learning
BSC - Nautical Technology
Maritime Institute
Relevant Achievements
- Successfully launched compliance audit framework for Amazon's last-mile delivery network, improving operational visibility and partner performance by 25%.
- Managed operations across 30+ international locations with 100% regulatory compliance and zero critical audit findings.
- Negotiated cost-effective logistics operations across European and Middle Eastern routes, reducing operational expenses by 15%.
- Built strong vendor partnerships across diverse cultural contexts in UAE, India, Singapore, Europe, and Middle East.
- Demonstrated adaptability and resilience in fast-paced, dynamic environments requiring quick decision-making and continuous learning.
Interests And Continuous Learning
- Professional Development: Use of Artificial Intelligence in E-Commerce & Logistics | Machine Learning for Inventory Forecasting & Demand Planning
- Industry Knowledge: E-Commerce Trends & Digital Transformation in Middle East | Last-Mile Delivery Innovation | Supply Chain Optimization
- Technical Exploration: Data-driven decision making | Process automation | Customer experience enhancement in digital retail
- Regional Expertise: Strong understanding of UAE market dynamics | Experience working across Middle East, Asia, and Europe