Pankaj Sharma
E-commerce & Marketplace Operations Manager | Seller Operations | Warehouse & OMS Specialist
Gurugram
Summary
Experienced E-commerce Operations professional with over 9 years of expertise in managing warehouse operations, inventory control, marketplace processes, and end-to-end order fulfillment. Demonstrated ability in SKU management, product listings, returns and reverse logistics, shipment tracking, and platform compliance across leading e-commerce marketplaces.
Strong background in MIS reporting, advanced Excel, and operational analysis, enabling data-driven decision-making and process improvements. Proven team leader with experience in training, performance monitoring, and cross-functional coordination to ensure operational efficiency, SLA adherence, and high customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
2
2
Languages
Work History
E-commerce Operations Manager
Beom Commerce Pvt. Ltd.
06.2025 - Current
- Oversee daily warehouse operations to ensure the smooth inward and outward movement of goods.
- Managed end-to-end operations across Myntra, Flipkart, Amazon, and Alibaba, handling everything from product listing, pricing, and discount management, inventory sync, courier allocation, order processing, and returns management to ensure smooth marketplace performance.
- • Ensure accurate stock placement, FIFO/LIFO compliance, and warehouse space optimization.
- • Maintain accurate inventory records through audits, cycle counts, and reconciliation.
- • Forecast inventory requirements to prevent stock-outs, overstocking, and obsolete inventory.
- Manage return and exchange processes in coordination with customer support teams.
- Inspect returned items and decide on restocking or disposal, as per internal policies.
- Track return and exchange trends to reduce RTO, and improve customer satisfaction.
- Coordinate with courier and logistics partners for timely dispatch and delivery.
- • Monitor real-time shipment tracking, and resolve delays or delivery exceptions proactively.
- Prepare and share delivery and operations status reports with internal teams.
- • Track COD and prepaid payment status with accounts and logistics partners.
- • Reconcile delivery and payment reports to prevent revenue leakage.
- • Ensure compliance with marketplace policies across Amazon, Flipkart, Shopify, and other platforms.
- • Operate OMS tools such as Unicommerce for order processing, inventory sync, and returns management.
- Built relationships with customers and community to establish long-term business growth.
- Managed relationships with third-party vendors to ensure seamless logistics coordination and timely deliveries.
- Regularly reviewed team performance, providing constructive feedback and opportunities for professional growth within the organization.
- Improved overall customer satisfaction by streamlining e-commerce operations and optimizing order fulfillment processes.
- Coordinated closely with finance department to ensure accurate reporting of sales data and revenue projections.
- Introduced automation tools in daily workflows, significantly improving operational efficiency and reducing manual efforts.
Team Supervisor - Marketplace, Seller Operations
Noon E-Commerce India Pvt. LTD.
10.2017 - 05.2024
- Team Supervisor– Seller Operations Marketplace & E-commerce Management
- Key Responsibilities:
- Managed daily operations and handled ZSKU seller escalations, ensuring seamless product listing processes.
- Led team handling for real-time business operations, assigning daily tasks and conducting morning team meetings to streamline workflows.
- Conducted training programs for new team associates, ensuring proficiency in operational processes and seller management.
- Administered weekly product knowledge tests (PKT) to enhance the team’s understanding of catalog items and marketplace policies.
- Tracked and analyzed team performance through daily dashboards and reports, identifying areas for improvement.
- Oversaw the onboarding and management of new catalog items listed by sellers, ensuring accurate product details and pricing.
- Resolved seller issues via email within the defined turnaround time (TAT), providing effective solutions and maintaining high satisfaction levels.
- Conducted root cause analysis (RCA) for pricing discrepancies and incorrect content uploads, implementing corrective actions.
- Demonstrated continuous growth, progressing from an Executive in Seller Operations to a leadership role with increased responsibilities.
- Key Skills & Expertise:
- ZSKU Process Management (Single & Bulk Listings)
- Seller Support & Escalation Handling
- Team Leadership & Training
- Product Knowledge Testing (PKT) & Compliance
- Dashboard & Performance Tracking
- Root Cause Analysis (RCA) for Pricing & Content Issues
- Process Optimization & Reporting
- Noon.com
Operation Executive MIS and Supply Chain Management
Vulcan xpress Ltd.
11.2016 - 10.2017
- Operation Executive MIS and Supply Chain Management Warehouse all receiving activity handle Maintaining FIFO (Shipment first in LPC and first out for dispatch) Handling multiple reports like First Mile Reconciliation, Exceptional Report, Productivity Report, Consumption Report, Pendency Report Maintaining and Creating Daily and Weekly MIS Maintaining cut off timing of all vehicles
MIS Executive and Executive Team Lead
Mayasheel Retail
12.2015 - 10.2016
- Implemented a new data analysis process, resulting in a 15% increase in efficiency and a 20% reduction in reporting errors.
- Led a team of 5 members, providing guidance and support to improve team productivity and streamline operations.
- Developed and maintained comprehensive reports and dashboards, resulting in improved decision-making and strategic planning.
- Optimized supply chain operations, ensuring timely delivery of products while minimizing logistics costs.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
B.Tech/B.E. -
Maharishi Dayanand University (MDU)
Rohtak01.2014
High School Diploma -
TIT Sr. Sec. School
Haryana 04.2001 -
Skills
E-commerce Operations
Performance Tracking & Dashboards
Jira workflow optimization
Team management
Experience with Zendesk
VLOOKUP function expertise
Proficient in creating pivot tables
Data-driven reporting for decision-making
Product cataloging
Inventory Control & FIFO Management
Warehouse Operations
Warehouse Management (Inward/Outward, FIFO/LIFO, Space Optimization)
COD & Prepaid Payment Monitoring
Marketplace Compliance (Amazon, Flipkart, Shopify)
Inventory & Order Synchronization
Inventory Management & Stock Audits
Supply Chain Operations & Logistics
Last Mile Delivery
Root Cause Analysis (RCA)
Product listing
Returns processing
Warehouse operations
Fraud prevention
Website management
Shipping management
E-commerce strategy
Order fulfillment
Email campaigns
Analytics reporting
Action planning
Pricing strategy
Inventory tracking
Product management
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Problem-solving abilities
Multitasking
Operations management
Data analytics
Certification
auto-cada,catiya
Timeline
E-commerce Operations Manager
Beom Commerce Pvt. Ltd.
06.2025 - Current
Team Supervisor - Marketplace, Seller Operations
Noon E-Commerce India Pvt. LTD.
10.2017 - 05.2024
Operation Executive MIS and Supply Chain Management
Vulcan xpress Ltd.
11.2016 - 10.2017
MIS Executive and Executive Team Lead
Mayasheel Retail
12.2015 - 10.2016
High School Diploma -
TIT Sr. Sec. School
04.2001 -
B.Tech/B.E. -
Maharishi Dayanand University (MDU)