HET B TRIVEDI
Technical Field Service Engineer
AHMEDABAD,GUJARAT
Summary
Accomplished professional with extensive expertise in electrical and mechanical installation & commissioning, HVAC fundamentals, and rigid packaging machinery. Demonstrates proficiency in tablet compression machinery, preventive and corrective maintenance, and technical troubleshooting. Skilled in service quotations, spare parts management, customer support and training, CRM management using Salesforce, and vision inspection systems such as Cognex and Basler. Adept at documentation and reporting while ensuring regulatory compliance with 21CFR, GMP, and cGMP standards. Proficient in PLC programming across Delta, Siemens, Mitsubishi, and Allen Bradley platforms. Committed to delivering AMC support services through effective team collaboration and adaptability. Strong client relationship management skills complemented by effective communication abilities. Career goals include advancing expertise in materials testing and evaluation to drive innovation within the industry.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Sr. Engineer – Service & Project
VALCO MELTON ENGINEERING INDIA PVT LTD
Sharjah
04.2023 - 06.2025
- Executed service strategies, enhancing client engagement across India, Middle East, and Africa.
- Led installation, commissioning, and troubleshooting of adhesive dispensing systems for global OEMs like BOBST, EMBA, KRONES, KHS, CLEARPACK, SIG etc.
- Provided on-site and remote electrical & mechanical support, reducing downtime by 30%.
- Managed hot glue, cold glue, and coating projects, providing comprehensive on-site customer support.
- Oversaw AMC contracts and equipment replacements while identifying service requirements.
- Maintained service records and customer issue logs to ensure accountability and transparency.
- Diagnosed technical errors on-site and implemented effective solutions to maximise satisfaction.
- Coordinated spare parts inventory management and procurement while overseeing invoicing processes.
Sr. Engineer – Service & Automation
MAHARSHI UDYOG
Ahmedabad
12.2020 - 03.2023
- Delivered end-to-end customized solutions to clients, enhancing operational efficiency.
- Installed and commissioned labeling, liquid filling, capping, and rewinder machines.
- Performed electrical and software troubleshooting of packaging systems.
- Led projects for Track & Trace, camera inspection, and QR/2D barcode integration.
- Executed FAT, DQ, IQ, OQ & PQ protocols as per GMP compliance.
- Provided client training and preventive maintenance plans.
- Conducted hardware and software testing for multiple machine types to verify functionality.
- Led R&D projects focused on vision systems, developing streamlined processes for team operations.
- Facilitated site demonstrations tailored to customer requirements, adhering to FAT protocols.
Jr. Engineer – Service & Automation
FLUIDPACK MACHINERIES
Ahmedabad
06.2018 - 11.2020
- Assessed customer requirements and tested machinery against standard drawings.
- Executed assembly and testing of manufacturing machines tailored to client specifications.
- Installed and commissioned tablet compression and granulation machinery at client locations.
- Implemented customer-specific automation using PLC and SCADA.
- Trained end-users and created detailed maintenance documentation.
- Conducted site visits to analyses application needs and installation processes.
- Performed DQ, IQ, OQ during installation, adhering to client protocols.
Trainee Engineer – Service & Automation
CEMACH MACHINAEIES LTD.
Ahmedabad
06.2017 - 06.2018
- Completed one year as trainee Service & Automation Engineer at Cemach Machineries Ltd.
- Conducted site visits to assess application and deliver start-up training services.
- Guided assembly departments for customer-required research and development in machinery.
- Ensured successful installation of machinery at client locations.
- Resolved customer complaints, enhancing overall experience and loyalty.
- Troubleshot system issues, identifying root causes efficiently.
Education
B.E. - Electrical
Gandhinagar Institute of Technology
India 03.2013 - 03.2017
12th Science - Mathematics
Gujarat Secondary & Higher Secondary Education Board
01.2012 - 01.2013
Skills
- Electrical and mechanical installation & commissioning
- HVAC fundamentals
- Rigid packaging & Tablet compression machinery
- Preventive and corrective maintenance
- Service quotations & AMC support services
- Spare parts management
- Customer support and training
- CRM management (Salesforce)
- Vision inspection systems (Cognex, Basler)
- Documentation and reporting
- Regulatory compliance (21CFR, GMP, cGMP)
- PLC programming (Delta, Siemens, Mitsubishi, Allen Bradley)
- Client relationship management
Languages
English
Upper intermediate
Hindi
Fluent
Gujarati
Native
Arabic
Beginner
Custom
I hereby declare that all the details furnished above are true to the best of my knowledge.
Affiliations
- Travelling
- Cooking
- Fitness training
Accomplishments
· Pursued training in Industrial automation which include training on PLC’s of Delta, Allen Bradley, Mitsubishi, Siemens, Fatek, SCADA, DRIVES etc..
· Pursued certification in Industrial training at MAHAVIR SYS-POWER PVT LTD (APC BY SCHNEIDER ELECTRIC ) for UPS Installation and maintenance.
, A’Bad in 2017.
Certification
Successfully completed the AI TOOLS AND ChatGPT Workshop By BE10X on 8th june 2024
References
References available upon request.
Timeline
Sr. Engineer – Service & Project
VALCO MELTON ENGINEERING INDIA PVT LTD
04.2023 - 06.2025
Sr. Engineer – Service & Automation
MAHARSHI UDYOG
12.2020 - 03.2023
Jr. Engineer – Service & Automation
FLUIDPACK MACHINERIES
06.2018 - 11.2020
Trainee Engineer – Service & Automation
CEMACH MACHINAEIES LTD.
06.2017 - 06.2018
B.E. - Electrical
Gandhinagar Institute of Technology
03.2013 - 03.2017
12th Science - Mathematics
Gujarat Secondary & Higher Secondary Education Board
01.2012 - 01.2013
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