HETAL CHAUHAN
Toronto
Summary
A flexible workforce willing to learn and contribute to the team's success. A dedicated workforce is known for being on time and is looking for job opportunities where good customer service and a positive attitude make the difference. Looking for entry-level opportunities to expand skills and grow the company support financially. Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
6
6
Languages
Work History
Customer Experience Associate
Scotiabank
Toronto
02.2022 - 07.2023
- Open Day to day accounts
- Made proactive calls to customers for booking appointments for Mortgage and GIC renewals.
- Contributing to Branch’s targets by identifying and fulfilling simple sales opportunities
- Processing day to day transactions
- Taking proactive approach to discovering our customer’s needs and listening to understand what they are asking.
- Trained new customer experience associate for day-to-day transaction process.
- Processed branch’s cash requisition and acknowledged cash from central branch.
- Nurturing rich, long-standing relationships
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks.
- Processed exchanged and foreign currency.
- Managed over 40 customers per day.
- Managed customer relations through communication and helpful interactions
- Greeted customers and offered assistance for increased customer satisfaction.
- Being technology expert and sharing knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs.
- Created solution for customers to satisfy specific needs, quality and budget.,
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- In process of getting Mutual Funds License with IFSE
Crew Member
McDonald’s
North York
10.2021 - 03.2022
- Entering orders into computer system to send order details to kitchen, mentioning special customer requests and food allergies in person.
- Maintain high standards of productivity and quality in operations.
- Observe safety precautions and practices when operating heavy machinery and equipment.
- Answer customer questions and take orders.
- Total invoices, payments accepted and change.
- Fast food products packaged in approved containers, cups and bags.
- Stocked shelves to organize aisles in assigned department.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Accurately operated cash register to process customer payments.
Assistant Accountant
MOHMEDIRFAN MAKBULHUSEN KAGDI
Surat
07.2019 - 09.2020
- Preparing and analyzing accounting records, Fiscal reports, and monetary statements.
- Completing accuracy of stories and procedural standards.
- Preparation of tax returns and tax calculation.
- Reporting all findings to management accurately.
- Record keeping and maintenance of accounting systems.
- Preparing manuals and forms for bookkeeping and accounting with staff.
- Recommending solutions to accounting and other business problems.
- Reviewed general ledger entries and assessed accuracy.
- Analyzed and verified employee expense reports for accuracy.
- Identified legal tax savings and recommended ways to improve profits.
- Collected and reported monthly expense variances and explanations.
Cashier Assistant
Future Group, Big Bazaar
Surat
09.2018 - 05.2019
- Reserve cashiers who call a large number of customers by bagging products
- Items scanned quickly to keep lines moving and reduce overall wait times
- Efficient and accurate processing of cash, check, debit and credit card payments using point-of-sale system
- Returned items processed in accordance with store policy
- Assisted the supervisor in monitoring the flow of customers and emergency lines by creating logs during peak hours
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Voluntary Worker
Self Defence Training camp
Surat
01.2019 - 03.2019
- Volunteer to help with special events and programs by monitoring participants and providing direction.
Voluntary Worker
Organized Blood
08.2018 - 10.2018
- Connected to people in need and coordinated recommendations for available services
- Covered reception counter to support arriving guests, collect mail and secure entrances.
Education
Graduate Certificate - Financial Planning and Wealth Management
Lambton College
North York 05.2021 - 12.2022
BBA - Finance
Veer Narmad South Gujarat University
08.2017 - 09.2020
Skills
Multi-line phone talent
Shipping procedures understanding
Stocking and replenishing
Report preparation
Order fulfillment
Account management
Staff education and training
Training development aptitude
Stock management
Medical terminology knowledge
Recordkeeping strengths
Operations management
Improvement initiatives
Budgeting
Verbal and written communication
Certification
https://www.linkedin.com/in/hetal-chauhan-645998211/
Timeline
Customer Experience Associate
Scotiabank
02.2022 - 07.2023
Crew Member
McDonald’s
10.2021 - 03.2022
Graduate Certificate - Financial Planning and Wealth Management
Lambton College
05.2021 - 12.2022
Assistant Accountant
MOHMEDIRFAN MAKBULHUSEN KAGDI
07.2019 - 09.2020
Voluntary Worker
Self Defence Training camp
01.2019 - 03.2019
Cashier Assistant
Future Group, Big Bazaar
09.2018 - 05.2019
Voluntary Worker
Organized Blood
08.2018 - 10.2018
BBA - Finance
Veer Narmad South Gujarat University
08.2017 - 09.2020