Hetal V. Kothari
Branch Manager
VALSAD,GJ
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
6
6
Certifications
5
5
years of post-secondary education
17
17
years of professional experience
Work History
Branch Manager
Imperial Overseas
VALSAD, GUJARAT
05.2022 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Administration Manager & IELTS Faculty Head
Layka Foreign Education Department
Vapi, Gujarat
02.2018 - 04.2022
- Multitasked and prioritized student assignments to meet strict deadlines and last-minute requests.
- Instructed 100's of students in listening, speaking, and academic reading and writing.
- Created teaching materials and developed engaging lesson plans for IELTS Modules.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Provided individual mentoring and special tutoring to struggling students.
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Increased revenue by developing key programs focused on promoting business.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Administration Manager
Elite Designer
Department
Surat, Gujarat
02.2013 - 02.2018
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Administrative Officer
Elite Designer Pvt Ltd
Department
Surat, Gujarat
11.2011 - 02.2013
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Administration Assistant
Elite Designer Pvt Ltd
Department
Surat, Gujarat
05.2009 - 10.2011
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Scheduled office meetings and client appointments.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Computer Teacher
St. Joseph Convent
VALSAD, Gujarat
12.2007 - 06.2008
- Teaching computers to Secondary and Higher Secondary Students
- Handling and teaching students of any class from 1st to 12th Std attending computer lab
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
Education
Bachelor of Computer Applications -
Rofel College
Vapi 06.2002 - 05.2005
12th Grade (H.S.C) - Commerce
St. Joseph Convent
Valsad 06.2001 - 04.2002
10th Grade (S.S.C) -
St. Joseph Convent School
Valsad 06.1999 - 04.2000
Skills
Skills assessments
Career counseling specialist
Relationship building
Career Assessments
Customer service
Computer skills
Good listening skills
ESL teaching methods
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
Improving Speaking Skills by British Council
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Branch Manager
Imperial Overseas
05.2022 - Current
Improving Speaking Skills by British Council
05-2020
Train The Trainer Program by IDP
10-2019
Train The Trainer Program by IDP
08-2018
Complete Computer Course (CCC)
03-2018
Administration Manager & IELTS Faculty Head
Layka Foreign Education Department
02.2018 - 04.2022
Tally ERP 9.1
03-2017
Administration Manager
Elite Designer
Department
02.2013 - 02.2018
Administrative Officer
Elite Designer Pvt Ltd
Department
11.2011 - 02.2013
Administration Assistant
Elite Designer Pvt Ltd
Department
05.2009 - 10.2011
Computer Teacher
St. Joseph Convent
12.2007 - 06.2008
Bachelor of Computer Applications -
Rofel College
06.2002 - 05.2005
12th Grade (H.S.C) - Commerce
St. Joseph Convent
06.2001 - 04.2002
Personality Development Course
12-1999
10th Grade (S.S.C) -
St. Joseph Convent School
06.1999 - 04.2000