Hetal V. Kothari
Branch Manager
VALSAD,GJ
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
6
6
Certifications
5
5
years of post-secondary education
17
17
years of professional experience
Work History
Branch Manager
Imperial Overseas
VALSAD, GUJARAT
05.2022 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Administration Manager & IELTS Faculty Head
Layka Foreign Education Department
Vapi, Gujarat
02.2018 - 04.2022
- Multitasked and prioritized student assignments to meet strict deadlines and last-minute requests.
- Instructed 100's of students in listening, speaking, and academic reading and writing.
- Created teaching materials and developed engaging lesson plans for IELTS Modules.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Provided individual mentoring and special tutoring to struggling students.
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Increased revenue by developing key programs focused on promoting business.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Administration Manager
Elite Designer
Department
Surat, Gujarat
02.2013 - 02.2018
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Administrative Officer
Elite Designer Pvt Ltd
Department
Surat, Gujarat
11.2011 - 02.2013
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Administration Assistant
Elite Designer Pvt Ltd
Department
Surat, Gujarat
05.2009 - 10.2011
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Scheduled office meetings and client appointments.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Computer Teacher
St. Joseph Convent
VALSAD, Gujarat
12.2007 - 06.2008
- Teaching computers to Secondary and Higher Secondary Students
- Handling and teaching students of any class from 1st to 12th Std attending computer lab
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
Education
Bachelor of Computer Applications -
Rofel College
Vapi 06.2002 - 05.2005
12th Grade (H.S.C) - Commerce
St. Joseph Convent
Valsad 06.2001 - 04.2002
10th Grade (S.S.C) -
St. Joseph Convent School
Valsad 06.1999 - 04.2000
Skills
Skills assessments
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Improving Speaking Skills by British Council
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Branch Manager
Imperial Overseas
05.2022 - Current
Improving Speaking Skills by British Council
05-2020
Train The Trainer Program by IDP
10-2019
Train The Trainer Program by IDP
08-2018
Complete Computer Course (CCC)
03-2018
Administration Manager & IELTS Faculty Head
Layka Foreign Education Department
02.2018 - 04.2022
Tally ERP 9.1
03-2017
Administration Manager
Elite Designer
Department
02.2013 - 02.2018
Administrative Officer
Elite Designer Pvt Ltd
Department
11.2011 - 02.2013
Administration Assistant
Elite Designer Pvt Ltd
Department
05.2009 - 10.2011
Computer Teacher
St. Joseph Convent
12.2007 - 06.2008
Bachelor of Computer Applications -
Rofel College
06.2002 - 05.2005
12th Grade (H.S.C) - Commerce
St. Joseph Convent
06.2001 - 04.2002
Personality Development Course
12-1999
10th Grade (S.S.C) -
St. Joseph Convent School
06.1999 - 04.2000
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