Himashri Borthakur
Guwahati
Summary
A result-oriented bank manager with a proven track record of effective leadership in overseeing branch operations, driving business growth, and ensuring exceptional customer service. Bringing extensive experience in financial acumen, regulatory compliance, and strategic thinking, excelling in optimizing branch performance while fostering a positive and collaborative work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Operations Head (Senior Manager)
Axis Bank
Guwahati
04.2025 - Current
- Create a strong workforce by developing competent individuals in the banking operations team.
- Monitor daily operations to ensure a free-flow process, and also supervise the execution of daily tasks.
- Guiding and helping the team to achieve their month-on-month sales budgets.
- Ensure timely escalation of issues impacting the business and possible solutions to address the concerns.
- Coordinating with all the verticals of the bank, as needed.
Manager
Axis Bank
Guwahati
08.2019 - 03.2025
- Primarily responsible for providing financial solutions to the priority customers and ensuring value-added services.
- Also involved in increasing customer engagement through other non investment products like Forex, remittances, Loans, etc to the new and existing customers.
- Achievement of the Points Target from Life Insurance (LI), General Insurance (GI), and Mutual Funds (MF) products.
- Also updates the bank's internal systems, like the Daily Activity Tracker (DAT), customer profiling for monitoring, accurate reporting, and MIS.
- Participated in representing the bank at community events and initiatives.
Assistant Manager
HDFC Life Insurance
Guwahati
12.2016 - 07.2019
- Required to build a relationship with the team of relationship managers in the nearby Guwahati area.
- Manage relationships with banks and convert leads for life insurance on a monthly basis.
- Mobilizing and managing the insurance business coming from corporate salary customers of the bank.
- Ensuring business productivity on a monthly basis for allocated branches.
Education
Post Diploma in Insurance Management -
Manipal Global Education
10-2016
Bachelor of Commerce -
Guwahati University
06-2016
Skills
- Customer retention and service
- Risk management
- Communication and collaboration
- Sales and business development
- Team leadership
Affiliations
- Academics and Sports
Languages
English
First Language
English
Proficient (C2)
C2
Assamese
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Promotion in two years at HDFC Life
- Promotion in three years at Axis Bank Ltd
- Moment of appreciation from HDFC Bank, 2018 - 2019, Territory Club winner in June 2018 in HDFC Life Insurance
- Qualified for general insurance in the North East Circle
- Certified for the New to Bank Account Contest in the North East Circle
Certification
- NISM certified
- Air ticketing course from Tezpur University
Timeline
Branch Operations Head (Senior Manager)
Axis Bank
04.2025 - Current
Manager
Axis Bank
08.2019 - 03.2025
Assistant Manager
HDFC Life Insurance
12.2016 - 07.2019
Post Diploma in Insurance Management -
Manipal Global Education
Bachelor of Commerce -
Guwahati University
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