Ramavathy N

• Ensured high customer satisfaction and branch profitability by aligning daily operations with business and financial targets
• Generated new business from existing and potential customers, contributing to growth in deposits and loan portfolios
• Maximized revenue through effective customer service, proactive follow-ups, and cross-selling of financial products
• Managed daily banking transactions including deposits, RD accounts, cash handling, cheque processing, and withdrawals with high accuracy
• Processed and initiated Jewellery, Personal, Educational, and Home Loans, ensuring compliance and timely approvals
• Drove third-party product sales (insurance, investment products), contributing to overall branch revenue
• Conducted competitor analysis to identify market opportunities and improve business strategies
• Maintained accurate records, timesheets, and personnel data in compliance with internal policies
• Built and maintained strong customer relationships through in-person and telephonic interactions
• Resolved customer issues promptly, ensuring high service quality and customer retention
• Ensured accurate KYC verification and regulatory compliance during account opening and closing processes
• Reviewed and improved operational procedures to enhance efficiency and reduce risks
• Operated the branch in line with approved financial plans, policies, and regulatory guidelines
• Prepared and presented audit reports, highlighting key findings and recommending corrective actions
• Led, trained, and motivated staff to achieve sales targets and service excellence
• Fostered a positive work environment by promoting team engagement and employee development
• Set and monitored branch performance targets, ensuring alignment with organizational goals
• Supervised front-line staff and ensured smooth day-to-day branch operations
• Ensured branch security, maintenance, and compliance with safety standards
• Managed all aspects of branch operations including customer service, cash flow, and staff coordination
• Served as Vault Key Custodian, ensuring secure handling of cash and valuables with zero discrepancies

1. Leave Section Work 2. Deemed To Relieve / Termination Process 3. Taxable GEFU Process 4. TA Bills Checking and Approval in HRMS 5. LFC Checking and Approval in HRMS 6. Staff Other Allowances Checking 7. Staff Loans Checking and Approval 8. Reimbursement of Exam Fee and Incentives 9. Meal Card Process 10. Medical Claims 11. Other Works

• Managed daily attendance tracking, including report generation, leave/OD updates, and communication with department heads
• Collected and consolidated UACCS and ELOP data from regional offices prior to payroll, ensuring accurate updates in HRMS
• Processed and approved special leave categories (ML, SL, PL, Paternity, Exam Leave, Joining Time Leave) through HRMS
• Coordinated maternity leave tracking with regional offices and maintained accurate records
• Handled joining time leave extensions and approval workflows
• Calculated and processed PL encashment for retiring employees
• Followed up on leave records and documentation for retiring staff
• Monitored driver attendance and workforce time records
• Generated attendance and leave reports as required by departments and management
• Updated ELOP records for CTR employees with accuracy
• Issued caution letters for unauthorized absenteeism upon employee rejoining
• Coordinated salary stop/resume updates prior to monthly payroll processing
• Ensured all leave approvals (ELOP/UACCS) were completed before payroll deadlines
• Managed official communications through RPAD and courier services
• Published and maintained holiday circulars and internal notifications
• Monitored unauthorized absenteeism cases and conducted regular follow-ups
• Issued formal reminder letters as per policy guidelines
• Prepared and submitted documentation to management for deemed relief/termination approval when employees failed to report back
• Processed monthly taxable GEFU components accurately prior to payroll finalization
• Verified and approved Travel Allowance (TA) claims in HRMS
• Processed claims related to official visits, transfer allowances, and foreign travel
• Validated and approved Leave Fare Concession (LFC) claims including actual travel and surrender cases
• Processed PL encashment under LFC policies
• Verified and processed employee allowances including conveyance, entertainment, and house maintenance
• Processed and approved employee loan applications including two-wheeler, car, educational, and marriage loans
• Managed SCOD and loan eligibility verification in compliance with policy
• Ensured accuracy by cross-checking claims to prevent duplicate or incorrect payments
• Verified and processed exam fee reimbursements and incentive claims for professional certifications
• Covered certifications including NISM (DP/MF), CS, BCS, LI, GI, FOREX, CISA, AML/KYC
• Processed additional benefits such as uniform allowance and graduation completion incentives
• Managed meal card issuance and onboarding process for new employees
• Coordinated renewal of group mediclaim policies (CTC, IBA, and retirees)
• Processed medical reimbursement claims including differential payments
• Handled employee queries related to medical claims and insurance policies
• Coordinated with third-party providers (VIDAL, SAFEWAY) to resolve claim issues
• Managed retiree medical claims documentation and follow-ups
• Generated 80D tax certificates for retirees
• Processed medical check-up reimbursements under IBA policies
• Maintained records for policy additions/deletions and dependent updates
• Supported HRMS implementation and UAT testing, ensuring system accuracy
• Resolved employee queries related to HR operations, payroll, and benefits
• Performed bill-to-company reconciliation and financial tracking

HR Operations and Technical Expertise

• Developed and maintained applications for Payroll Processing, Employee Training, Onboarding & Exit Management, and Terminal Benefits
• Designed and supported systems for Taxation, Billing, and Leave Fare Concession (LFC) processes
• Managed and maintained HRMS (Ramco ERP) database, ensuring data accuracy, system integrity, and seamless HR operations
• Supported and maintained Core Banking Solution (I-Flex), ensuring system stability and resolving technical issues
• Generated comprehensive MIS reports and analytics from HR databases for Executives and Management across branches and regional offices
• Developed and maintained applications within the Executive Management System (EMS) for operational efficiency
• Created and managed HR module reports covering payroll, training, TA bills, LFC, tax, onboarding, and exit processes
• Designed and maintained the HR intranet portal, improving internal communication and accessibility
• Built and supported applications for employee promotions, annual appraisals, and e-attendance systems
• Developed systems for managing employee allowances including inconvenience, deputation, holiday diem, and uniform benefits
• Automated and maintained applications for employee reimbursements (fuel, newspaper, corporate allowances, etc.), improving process efficiency
• Developed and managed systems for staff loan processing and approvals
• Created applications for role assignment, responsibility mapping, and employee transfer requests
• Conducted online assessments and tests to support employee career growth and training programs
• Facilitated knowledge evaluation programs for Probationary Officers and Clerks on banking products
• Developed monitoring dashboards and tracking systems for management follow-up and performance analysis
• Provided technical support and troubleshooting for bank-wide users across HR and banking applications
• Executed and maintained GEFU processing for all bank employees, ensuring accuracy and compliance