HIDAYAT KHAN
linkedin.com/in/hidayat-khan-3074a650/Vadodara/
Summary
IT Manager Manufacturing Plant Results‑driven IT leader with extensive experience managing end‑to‑end IT operations in manufacturing environments. Proven expertise in ensuring high availability of mission‑critical systems supporting production, engineering, and business functions. Skilled in IT infrastructure, cyber security, and driving digital transformation initiatives. Proficient in Windows Server, Active Directory, Microsoft 365, and ERP deployment. Strong background in server virtualization, data center management, backup & disaster recovery, and IT asset management. Focused on optimizing network performance, leading cross‑functional teams, and maintaining compliance while delivering reliable IT services that enable uninterrupted plant operations.
Overview
12
12
years of professional experience
Work History
IT Manager
Schurter Electronics & component
Vadodara
04.2026 - Current
- Defined and executed IT strategy aligned with business goals, driving digital transformation and automation initiatives.
- Led end-to-end IT infrastructure implementation, ensuring compliance with corporate standards and security practices.
- Oversaw IT service management, vendor coordination, contract negotiation, SLA compliance, and incident resolution.
- Managed enterprise platforms (OneDrive, Teams, SharePoint, Office 365, Azure, file servers, MDM, Outlook, Jira) to enhance operational efficiency and user support.
- Supervised data center operations (UPS, power, fire/smoke/water/gas systems, racks, ISP links, OEM coordination, AMC/warranty) and implemented disaster recovery/business continuity.
- Administered physical & virtual servers, hardware/configuration, and backup solutions (Veeam/Veritas).
- Managed surveillance (150+ CCTV), biometric attendance (BMS), and digital signage (Samsung Magicinfo) systems to ensure security, compliance, and seamless operations.
- Directed IT asset lifecycle and procurement, ensuring licensing compliance and effective inventory management for optimized resource allocation.
- Streamlined IT employee onboarding/offboarding, facilitating smoother transitions and enhancing team capabilities through targeted training and mentoring.
- Serve as a key support resource for all internal and external audits and regulatory inspections within the pharmaceutical environment, ensuring documentation and processes meet compliance standards.
- Ensured safety and regulatory compliance, maintained audit documentation, and supported cross-functional enablement activities.
- Assisted the Training Department in organizing IT-related end-user trainings, demonstrating adaptability and eagerness to learn new technologies and processes.
- Monitored production line IoT data collection and SAP integration 24×7, providing assembly line support to minimize downtime.
System Administrator
Accel IT & SVN SYSTECH
Vadodara
10.2022 - 03.2025
- Planned and managed enterprise IT infrastructures, ensuring high availability, optimized performance, and efficient resource utilization
- Installed, configured, and administered Windows Server environments (DHCP, DNS, File Servers); skilled in patch management, system hardening, and performance monitoring
- Managed virtualized infrastructures using VMware ESXi 8, vSphere, and vCenter; expertise in hypervisor setup, VM provisioning, resource optimization, and role administration
- Monitored network performance, managed bandwidth, and troubleshot ISP links to ensure stability and minimize downtime
- Hands-on with rack mounting, cable management, and environmental monitoring (temperature, humidity, hardware health); maintained compliance and audit documentation
- Administered Trend Micro Deep Security, conducted vulnerability assessments, and enforced secure storage policy management
- Oversaw biometric access control, attendance systems, and integrated fire/smoke/water alarm detection in data centres; coordinated vendor maintenance
- Experienced with Microsoft 365 (Teams, OneDrive, SharePoint, Outlook); configured email clients, managed OST/PST files, and resolved sync issues
- Directed IT asset lifecycle management including procurement, inventory, maintenance, and secure disposal
- Executed CAPA, Incident Management, Deviation Handling, and Change Control Requests (CCR) per pharmaceutical industry standards
- Managed user access for Quality Systems, ensuring compliance with security protocols and regulatory requirements
- Maintained compliant documentation repositories for CSV activities under document control procedures
- Strong knowledge of 21 CFR Part 11 compliance and data integrity requirements
- Hands-on with ERP/QMS implementation and validation in pharma/biotech environments
- Proficient in QC software (Empower, analytical tools)
- Skilled in data management and traceability systems
- Experienced in system validation, audit readiness, and documentation
- Ability to integrate quality, compliance, and IT systems for end-to-end efficiency
Gateway & Server Engineer
CMS IT Services Pvt Ltd
Vadodara
11.2019 - 10.2022
- Managed and monitored servers, network equipment, and data center operations to ensure high availability and performance.
- Monitored and managed MPLS/dedicated IP circuits, coordinating with NOC teams for outage management and restoration.
- Provided IT support for desktops, servers, firewalls, and internet links; diagnosed and resolved complex network issues quickly.
- Oversaw hardware diagnostics, upgrades, and preventive maintenance, ensuring timely replacement of failing parts to maintain system reliability.
- Led L1/L2 support teams, managing incidents, problems, and escalations, ensuring effective service delivery across IT operations.
- Managed IT compliance, audits, SOP documentation, change management, and asset/license inventory control to ensure operational integrity.
- Skilled in problem-solving, multitasking, quality control, technical analysis, teamwork, and effective communication with excellent troubleshooting abilities.
IT FMS Engineer
HCL & Acute
Vadodara
05.2014 - 10.2018
- Conducted hardware and software troubleshooting, diagnosing and resolving issues to reduce downtime and maintain operational efficiency.
- Executed hardware upgrades and preventive maintenance while resolving hardware and network issues to enhance system reliability.
- Manage service requests and incidents through calls, emails, and ticketing systems.
- Provided technical support and handled service requests via calls, emails, and ticketing systems.
- Oversaw IT asset inventory and managed operating systems with essential applications to ensure availability and performance.
- Oversaw data backup scheduling, validation, and restoration to ensure continuity.
- Strong expertise in hardware, LAN/WAN troubleshooting, problem-solving, and effective communication.
Education
PG Diploma - IT
Career Point University
Kota, Rajasthan01-2021
Diploma of Higher Education - IT
Jetking
Vadodara, GJ01-2009
Bachelor of Arts - Arts
Maharishi Dayanand Sarasvati University (MDSU)
Ajmer07-2007
Microsoft Certficate - Information Technology
Microsoft
Skills
- Cybersecurity Management
- Incident Management
- Disaster Recovery
- Cloud Infrastructure Management
- EDR / Endpoint Security
- VMware / Hyper-V ESX1 80
- IT Asset & Compliance Management
- Vendor Management, Negotiation
- Email Administration(Outlook-O365)
- User & File system Administration
- Backup Management(Veeam-Veritas)
- Patch Management
- Application Management
- Server Maintenance SW-HW
- Data Center Management
- DHCP / DNS
- Active Directory
- WAN / Networking
- ITSM-BMC-JIRA Tool
- Storage Management
- Offboarding and Onboarding
- Software Change Management
- Infrastructure Development
- Operations Management
- Mobile device management
- SOP writing
- Team Collaboration
- System Monitoring
- IT compliance
- Quality system integration
- Project support
- Training and Mentoring
Timeline
IT Manager
Schurter Electronics & component
04.2026 - Current
System Administrator
Accel IT & SVN SYSTECH
10.2022 - 03.2025
Gateway & Server Engineer
CMS IT Services Pvt Ltd
11.2019 - 10.2022
IT FMS Engineer
HCL & Acute
05.2014 - 10.2018
PG Diploma - IT
Career Point University
Diploma of Higher Education - IT
Jetking
Bachelor of Arts - Arts
Maharishi Dayanand Sarasvati University (MDSU)
Microsoft Certficate - Information Technology
Microsoft