HILDA LALMUANKIMI
Aizawl
Summary
Dynamic F&B Associate with a proven track record at Princess Cruise, excelling in customer service and effective communication. Skilled in upselling strategies and menu knowledge, I foster strong relationships with guests, ensuring satisfaction and repeat business. Adaptable under pressure, I consistently deliver exceptional experiences in fast-paced environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
F&B Associate
Princess Cruise
California
11.2019 - Current
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Took customer orders accurately and provided menu recommendations when requested.
- Provided exceptional service that reflected restaurant standards and core values.
- Communicated effectively with kitchen staff regarding order status updates or special requests from customers.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
VIP Hostess
Princess Cruise
California
11.2019 - Current
- Displayed excellent customer service skills at all times while interacting with guests.
- Developed strong relationships with clients by responding promptly to inquiries, requests, and concerns.
- Attended training sessions regularly to stay informed of new procedures or changes in policy.
- Greeted guests upon arrival and ensured their satisfaction with the overall experience.
- Answered phones professionally and responded quickly to messages left by callers.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
Restaurant Hostess
Hyatt Place
Hyderabad
- Greeted customers and escorted them to their tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests and sat customers at tables or in waiting areas.
Education
Govt. Mizo Hr. Sec School
AizawlBSC Home Science
Zirtiri Residential Science College
AizawlSkills
- Attention to detail
- Adaptability under pressure
- Customer service
- Menu knowledge
- Time management
- Effective communication
- Relationship building
- Upselling strategies
Languages
Mizo
First Language
English
Advanced (C1)
C1
Hindi
Beginner (A1)
A1
Certification
STCW
Accomplishments
Honourable Mention for Consummate Teammate of the Month from Captain, Princess cruise.
Timeline
F&B Associate
Princess Cruise
11.2019 - Current
VIP Hostess
Princess Cruise
11.2019 - Current
Restaurant Hostess
Hyatt Place
Govt. Mizo Hr. Sec School
BSC Home Science
Zirtiri Residential Science College