Hima Bindhu
Kurnool
Summary
Delivery Manager with 17+ years of experience in leading global Salesforce CRM, MuleSoft, and Digital Transformation programs across Consumer Goods, Banking, and Healthcare domains. Proven expertise in end-to-end delivery ownership, Agile program leadership (Scrum/Kanban), and stakeholder management across multi-country engagements. Strong track record in driving delivery excellence, optimizing costs, improving productivity, and ensuring governance while managing large cross-functional teams. Experienced in handling P&L ownership, resource planning, and margin protection, with a focus on AI-enabled delivery and continuous improvement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Delivery Manager
ITC Infotech
08.2025 - Current
- Leading end-to-end Salesforce delivery for global D2C programs across multiple markets
- Managing scope, timelines, risks, dependencies, and financials for large-scale engagements
- Driving Agile delivery model, sprint cadence, backlog prioritization, and release planning
- Ensuring stakeholder alignment across Global, EM, and market teams
- Governing delivery quality, compliance, and continuous improvement initiatives
- Key Achievements & Metrics:
- Delivered multi-country Salesforce enhancements with >95% on-time sprint delivery
- Improved team productivity by ~20% through Agile optimization and structured sprint governance
- Achieved cost savings of ~15% via resource optimization and efficient capacity planning
- Reduced defect leakage by ~25% through strengthened QA and SIT/UAT processes
- Successfully managed parallel workstreams across CRM, AIS, and SFMC without impacting delivery timelines
Senior Project Manager
ITC Infotech
01.2024 - 08.2025
- Managed Salesforce CRM and MuleSoft enhancements for global consumer goods client
- Led cross-functional teams (BA, CRM, QA, AIS, SFMC) across multiple regions
- Owned project planning, estimations, and delivery tracking
- Coordinated with EMs for prioritization, dependency resolution, and roadmap alignment
- Key Achievements:
- Delivered high-priority releases across 30+ markets
- Maintained delivery predictability with minimal schedule slippage (
- Improved stakeholder satisfaction through transparent reporting and governance forums
Senior Consultant | Functional Lead | Scrum Master
Deloitte
04.2017 - 10.2023
- Led Salesforce CRM transformation programs for BAT (British American Tobacco)
- Managed Connected Consumer CRM (CCCRM) across 200+ markets
- Conducted discovery sessions, requirement analysis, and solution design
- Facilitated Agile ceremonies, sprint planning, backlog grooming, and retrospectives
- Handled stakeholder communication and global delivery coordination
- Key Achievements:
- Delivered omnichannel CRM solutions across eCommerce, Retail, Careline, and Admin portals
- Improved delivery efficiency by ~18% through process standardization
- Successfully managed enhancement validation groups (EVG) across multiple regions
Test Lead / Senior Test Specialist
IBM Global Business Services (Datamatics)
09.2006 - 03.2017
- Led QA and testing for Banking (TD Bank), Telecom (Vodafone), and Healthcare (Anthem) clients
- Managed test planning, execution, defect tracking, and reporting
- Delivered SIT, UAT, regression testing, and integration validation
- Handled mainframe and enterprise application testing
- Key Achievements:
- Led teams of up to 15 members, ensuring quality delivery
- Reduced defect turnaround time by ~30% through streamlined QA processes
- Played key role in large-scale healthcare and banking transformations
Education
M.Sc - Information Systems
Sri Krishnadevaraya University
Bachelor of Computer Applications - undefined
Sri Krishnadevaraya University
Skills
Salesforce CRM Salesforce CPQ MuleSoft AIS
Agile (Scrum, Kanban) Sprint Planning Backlog Grooming
Program & Portfolio Management Roadmaps Governance
SDLC STLC SIT UAT Regression Testing
Stakeholder & Executive Management
Resource Planning Financial Management Cost Optimization
Risk Management Dependency Management
Tools: ADO, JIRA, HP ALM, SoapUI, JMeter
Technologies: SQL, XML, JCL, COBOL, Mainframe
Certification
Salesforce Certified Administrator
Timeline
Delivery Manager
ITC Infotech
08.2025 - Current
Senior Project Manager
ITC Infotech
01.2024 - 08.2025
Senior Consultant | Functional Lead | Scrum Master
Deloitte
04.2017 - 10.2023
Test Lead / Senior Test Specialist
IBM Global Business Services (Datamatics)
09.2006 - 03.2017
Bachelor of Computer Applications - undefined
Sri Krishnadevaraya University
M.Sc - Information Systems
Sri Krishnadevaraya University
DECLARATION
I hereby declare that the information provided above is true to the best of my knowledge. Hima Bindhu
TOOLS & TECHNOLOGIES
Salesforce CRM, MuleSoft, ADO, JIRA, HP ALM, SoapUI, JMeter, SQL, XML, JCL, COBOL, Mainframe (MVS, z/OS)
ADDITIONAL INFORMATION
- Experience in global delivery across multiple time zones
- Strong expertise in stakeholder management and governance
- Proven ability to drive delivery excellence, cost optimization, and customer satisfaction