Summary
Overview
Work History
Education
Skills
Work History
Certification
Projects Undertaken
Awards
Business Development
Timeline
Generic

Karthik Ramanathan

Bengaluru

Summary

  • Experienced IT professional with 18 years and 12 years in Salesforce.
  • Vast expertise leading technical teams in over 10 major Salesforce implementations for global organizations.
  • Skilled in Agile methodology, DevOps, and CI/CD, with 12 years of Salesforce experience and 4 years as an Architect.
  • Specializes in developing and deploying enterprise IT CRM implementations, proficient in building Sales, Service clouds, Experience Cloud, and Einstein Analytics applications.
  • Proven track record of efficiently managing project transitions and diverse project teams.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Manager

Leader Australia Based in Retail Industry
01.2025 - Current
  • Enhancement of existing Sales,Service Cloud application of an existing Global instance which operates with userbase of more than 2000 users.
  • Travelled Onsite to discuss requirements,design,TD documentation and implementation with client
  • Led the design, development, and deployment of Salesforce Lightning platform for sales and service operations, improving user productivity by 30%.
  • Working on POC for Agentforce Use case.
  • Managed a team of 15+ Salesforce developers and administrators, fostering agile practices and continuous improvement.
  • Implementation of CA certificates
  • Enhancement of Integration of Salesforce with Sailpont.
  • Collaborated with business stakeholders to gather requirements and translate into scalable Salesforce solutions. Pro-actively managed migration project risks, issues and delays and minimize their impact on the overall project.
  • Tools: Salesforce Configuration, APEX, LWC, Lightning, Pardot, Salesforce Flow,Einstein Analytics, Connected App, Work Bench and Apex Data loader.

Technical Manager

Leading US Retail Payer
10.2023 - 12.2024
  • Salesforce Sales Cloud to onboard new accounts, manage pipeline, send quotes to customers, place and track orders, and submit cases for equipment services.
  • Implementation of event based integrations to send data to external system like SAP & BUNN.
  • Responsible for the support and maintenance of the existing applications through the incident and problem management process.
  • Interacted with business users to design and develop solutions for new and existing applications.

Education

BE - Telecommunications

VTU
07-2007

Skills

  • 7X certified in Salesforce
  • Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components)
  • Agentforce POC
  • Design and Create Data models, Review & make design & implementation suggestions
  • Security & Identity Management,Sharing & Visibility Models
  • Integration with external system using middleware and Rest,SOAP,BULK 20,Event-driven architectures based API Integrations
  • Implement Best Practices, perform optimization, Perform DevOps assessments & provide recommendations
  • Maintained up-to-date knowledge of Salesforce product roadmap, certifications, and industry trends
  • Understands architecture options & design trade-offs, & communicate design choices
  • Salesforce Cloud (Sales, Service, Experience, CPQ)
  • CRM Strategy & Implementation
  • Salesforce Lightning & Classic
  • Data Migration & Integration
  • Apex, Visualforce, Lightning Web Components
  • Project Management (Agile, Scrum)
  • Stakeholder & Team Leadership
  • Business Process Transformation
  • Einstein Lead Scoring,Email Insights,Opportunity Scoring
  • Integration / Middleware: Mulesoft
  • Deployment tools: Changeset, Copado, Flosum
  • Project Estimation
  • Responding to RFP
  • Project Planning
  • Business Budgetary controls
  • Managing customers
  • Business Analysis
  • Evaluating risks and developing strategies to overcome project obstacles
  • Good working knowledge of PM methodologies and tools such as Agile models, Waterfall, Iterative development, MS Project
  • Manage a diverse team of professionals at multiple locations
  • Resolving/escalating issues in timely fashion
  • Ability to setup, build, mentor and manage multiple project teams in parallel
  • Domain & Project execution, Build application competency, Program, Project, Contract & Delivery – Management

Work History

Experience

Cognizant Technologies - Manager

10/2023 - Current

Aviso Ai - Sr.Architect

03/2022 - 08/2023

Cognizant Technologies - Manager

11/2018 - 03/2022

IBM India Pvt Limited - Team Lead

06/2015 - 10/2018

Accenture - Senior Software Engineer

05/2011 - 05/2015

HCL - Software Engineer

06/2010 - 05/2011

Techforza Software Pvt Ltd - Software Engineer

07/2007 - 06/2010

Certification

  • Sharing & Visibility
  • Einstein Analytics
  • Platform Developer I
  • App Builder
  • Administrator
  • Sales cloud consultant
  • Servic Cloud Consultant
  • Flosum Certified Professional
  • Scrum Master


https://www.salesforce.com/trailblazer/kramanathan17

Projects Undertaken

Around 10+ Salesforce Implementations across different  industries like retail,healthcare,travel,FMCG

Awards

Best PM award – July 2019,  Received Associate of Quarter award in 2023 & 2019.

Business Development

Part of Core Solution & Discovery team and have built 30+ RFP’s, Create Estimations, Construct ROI, Identify value props, Negotiation skills

Timeline

Technical Manager

Leader Australia Based in Retail Industry
01.2025 - Current

Technical Manager

Leading US Retail Payer
10.2023 - 12.2024

BE - Telecommunications

VTU

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