Karthik Ramanathan
Bengaluru
Summary
- Experienced IT professional with 18 years and 12 years in Salesforce.
- Vast expertise leading technical teams in over 10 major Salesforce implementations for global organizations.
- Skilled in Agile methodology, DevOps, and CI/CD, with 12 years of Salesforce experience and 4 years as an Architect.
- Specializes in developing and deploying enterprise IT CRM implementations, proficient in building Sales, Service clouds, Experience Cloud, and Einstein Analytics applications.
- Proven track record of efficiently managing project transitions and diverse project teams.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Manager
Leader Australia Based in Retail Industry
01.2025 - Current
- Enhancement of existing Sales,Service Cloud application of an existing Global instance which operates with userbase of more than 2000 users.
- Travelled Onsite to discuss requirements,design,TD documentation and implementation with client
- Led the design, development, and deployment of Salesforce Lightning platform for sales and service operations, improving user productivity by 30%.
- Working on POC for Agentforce Use case.
- Managed a team of 15+ Salesforce developers and administrators, fostering agile practices and continuous improvement.
- Implementation of CA certificates
- Enhancement of Integration of Salesforce with Sailpont.
- Collaborated with business stakeholders to gather requirements and translate into scalable Salesforce solutions. Pro-actively managed migration project risks, issues and delays and minimize their impact on the overall project.
- Tools: Salesforce Configuration, APEX, LWC, Lightning, Pardot, Salesforce Flow,Einstein Analytics, Connected App, Work Bench and Apex Data loader.
Technical Manager
Leading US Retail Payer
10.2023 - 12.2024
- Salesforce Sales Cloud to onboard new accounts, manage pipeline, send quotes to customers, place and track orders, and submit cases for equipment services.
- Implementation of event based integrations to send data to external system like SAP & BUNN.
- Responsible for the support and maintenance of the existing applications through the incident and problem management process.
- Interacted with business users to design and develop solutions for new and existing applications.
Education
BE - Telecommunications
VTU
07-2007
Skills
- 7X certified in Salesforce
- Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components)
- Agentforce POC
- Design and Create Data models, Review & make design & implementation suggestions
- Security & Identity Management,Sharing & Visibility Models
- Integration with external system using middleware and Rest,SOAP,BULK 20,Event-driven architectures based API Integrations
- Implement Best Practices, perform optimization, Perform DevOps assessments & provide recommendations
- Maintained up-to-date knowledge of Salesforce product roadmap, certifications, and industry trends
- Understands architecture options & design trade-offs, & communicate design choices
- Salesforce Cloud (Sales, Service, Experience, CPQ)
- CRM Strategy & Implementation
- Salesforce Lightning & Classic
- Data Migration & Integration
- Apex, Visualforce, Lightning Web Components
- Project Management (Agile, Scrum)
- Stakeholder & Team Leadership
- Business Process Transformation
- Einstein Lead Scoring,Email Insights,Opportunity Scoring
- Integration / Middleware: Mulesoft
- Deployment tools: Changeset, Copado, Flosum
- Project Estimation
- Responding to RFP
- Project Planning
- Business Budgetary controls
- Managing customers
- Business Analysis
- Evaluating risks and developing strategies to overcome project obstacles
- Good working knowledge of PM methodologies and tools such as Agile models, Waterfall, Iterative development, MS Project
- Manage a diverse team of professionals at multiple locations
- Resolving/escalating issues in timely fashion
- Ability to setup, build, mentor and manage multiple project teams in parallel
- Domain & Project execution, Build application competency, Program, Project, Contract & Delivery – Management
Work History
Experience
Cognizant Technologies - Manager
10/2023 - Current
Aviso Ai - Sr.Architect
03/2022 - 08/2023
Cognizant Technologies - Manager
11/2018 - 03/2022
IBM India Pvt Limited - Team Lead
06/2015 - 10/2018
Accenture - Senior Software Engineer
05/2011 - 05/2015
HCL - Software Engineer
06/2010 - 05/2011
Techforza Software Pvt Ltd - Software Engineer
07/2007 - 06/2010
Certification
- Sharing & Visibility
- Einstein Analytics
- Platform Developer I
- App Builder
- Administrator
- Sales cloud consultant
- Servic Cloud Consultant
- Flosum Certified Professional
- Scrum Master
https://www.salesforce.com/trailblazer/kramanathan17
Projects Undertaken
Around 10+ Salesforce Implementations across different industries like retail,healthcare,travel,FMCG
Awards
Best PM award – July 2019, Received Associate of Quarter award in 2023 & 2019.
Business Development
Part of Core Solution & Discovery team and have built 30+ RFP’s, Create Estimations, Construct ROI, Identify value props, Negotiation skills
Timeline
Technical Manager
Leader Australia Based in Retail Industry
01.2025 - Current
Technical Manager
Leading US Retail Payer
10.2023 - 12.2024
BE - Telecommunications
VTU
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