Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
References
Timeline
Generic
HiMADRI SATI

HiMADRI SATI

NOIDA

Summary

Seasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding of operations and resilient nature focused on finding root causes and making permanent improvements. Offering many years of experience working in high-pressure environments to address customer concerns and questions.

Overview

6
6
years of professional experience

Work History

Senior Support Engineer

Condeco By Eptura
Gurugram
09.2021 - Current
  • Maintained customer service standards by resolving escalated customer inquiries in a timely manner.
  • Responded promptly to emergency incidents requiring immediate attention.
  • Provided training for junior support engineers on best practices for troubleshooting common issues.
  • Resolved complex problems encountered by end users related to computer operations.
  • Analyzed user needs to determine functional requirements for new or existing systems.
  • Actively participated in change management initiatives by reviewing proposed changes prior to deployment.
  • Assisted with the design, installation, configuration, testing, maintenance, documentation, and administration of networks.
  • Provided technical support and troubleshooting for customers' hardware, software, and network issues.
  • Created detailed technical documentation outlining processes used for troubleshooting purposes.
  • Managed multiple projects simultaneously while providing excellent customer service.
  • Coordinated with vendors for ordering replacement parts or additional equipment when necessary.
  • Tracked problem resolution progress using established tracking tools such as Jira or ServiceNow tickets.
  • Conducted root cause analysis for recurring problems to prevent future occurrences.

Process Trainer

Concentrix Gurugram, India
Gurugram
03.2018 - 09.2021
  • Collaborated with other departments to develop effective integration strategies between different processes.
  • Conducted classroom, on-the-job, and web-based training sessions to ensure employee understanding of processes.
  • Developed and implemented training programs for new process employees.
  • Analyzed existing processes and developed plans for improvement based on best practices.
  • Facilitated group discussions with trainees to ensure comprehension of process objectives.
  • Ensured adherence to safety protocols when conducting hands-on demonstrations during sessions.
  • Developed surveys measuring employee satisfaction with the overall quality of process training received.
  • Maintained accurate records of all process training activities including attendance and evaluation results.
  • Created and maintained comprehensive documentation related to process training activities.
  • Coordinated with management teams across multiple locations to ensure consistency in process implementation.
  • Monitored trainee progress throughout the course of their program and provided additional support as needed.
  • Gathered and organized training materials to support program objectives.
  • Explained goals and expectations required of trainees.

Education

B.Tech - Electronics And Communications Engineering

Graphic Era Hill University
Dehradun
06-2016

Intermediate Education - Science (PCM)

Kendriya Vidyalaya
Haldwani
05-2012

Skills

  • Customer Support
  • Remote assistance
  • Troubleshooting skills
  • Troubleshooting and diagnostics
  • Incident Management
  • Customer Needs Assessment
  • Team Player

Accomplishments

  • Employee of the Month: Recognized for outstanding performance and dedication.
  • Received Extra Mile Award during my duration in Concentrix.
  • Client Appreciation

Languages

Hindi
First Language
English
Proficient (C2)
C2

Affiliations

  • Exploring new cultures and environments through travel, which broadens your perspective and enriches your experiences.
  • Maintaining strong relationships with family and friends, participating in social clubs, or being an active member of professional networks.
  • Engaging in activities such as painting, gardening, or playing a musical instrument to foster creativity and relaxation.

References

References available upon request.

Timeline

Senior Support Engineer

Condeco By Eptura
09.2021 - Current

Process Trainer

Concentrix Gurugram, India
03.2018 - 09.2021

B.Tech - Electronics And Communications Engineering

Graphic Era Hill University

Intermediate Education - Science (PCM)

Kendriya Vidyalaya

Similar Profiles

CREATE PROFILE
HiMADRI SATI