Himalay Chendekar
Pune
Summary
Methodical Product Owner with a meticulous and disciplined approach to gathering and understanding requirements, breaking down specifications and working alongside different departments to develop high-quality products. Tactical planner and complex problem-solver with experience in ServiceNow products. Prepared to bring 10 years' experience in the field to a challenging new role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Globant
Service Now Product Owner and Delivery Consultant
Pune
08.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Working as ServiceNow Consultant Practice Lead and managing team of ServiceNow consultant’s and BA’s
- Guiding customer and stakeholder to efficiently use ServiceNow for SPM , ITSM and SAFe Module to execute or implement the requirement.
- Acting as L2 support for any running issue of ServiceNow Operations team and Development team.
- Recognized by management for providing exceptional customer service.
- Have Managed and Developed different product development of Servicenow Streams under ITSM (Service Catalog, Continual Service Improvement )and SPM /APM .
- Maintained updated knowledge through continuing education and advanced training.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Collaborated with others to discuss new opportunities.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Have created Custom ServiceNow solution to enhance performance and add new features as per customer needs.
Allianz Technology
Service Now Technical Specialist and Deputy Product Owner
Pune
03.2020 - 08.2021
- Developed and maintained relationships with partners to ensure alliance objectives were achieved.
- Responsible for ServiceNow Product Management/Development and delivery for global Program.
- As a business analyst, working on end to end development and design of business architecture using requirement such as scope, process, risk and alternatives.
- Worked on the Development (SDLC) and enhancement of the service following an Agile process.
- Have designed and managed end to end flow for software asset management (SAM) and license management for enterprise mobility service.
- Documentation of the enhancement and charging details as per the Effort estimation of the Development.
- Testing the development in Dev and Test instance of ServiceNow from technical and process perspective before releasing it to prod and to perform periodic regression Testing over QA Env.
- To write a Story/Feature considering technical and process perspective after driving end to end requirement
gathering from all stakeholders and to finalize story points on the basis of it. - Ensured product met or exceeded client expectation, excelled at gathering feedback and requirements;
communicating needed changes to development team and overseeing seamless high-quality rollouts to on-
time and on -budget conclusion. - Responsible as Lead for the entire lifecycle of product from the Customer pitch , requirement gathering , Dev and UAT cycles till end of Hyper care window.
Network Service Governance Analyst
Barclays Global Service Centre Pvt ltd
Pune
06.2018 - 03.2020
- Collaborated with executive leadership to identify and define objectives and initiatives, including enhancements to the global IT Service Management tool.
- Owning and tracking the success of key Core Networks processes: Incident, Problem, Change (incl.
CABs), Assets & Config, AIR. - Created reports, presentations, and other documentation for stakeholders.
- Identified opportunities for process improvements across the organization.
- Gathered requirements from stakeholders to inform system design decisions.
- Build and have taken transition of ServiceNow CMDB considering the organization and CSDM standards of ServiceNow.
- Acted as Senior Consultant for process building of ServiceNow ITSM Structure.
Service Asset and Configuration Manager
Allianz Technology
Pune
12.2016 - 06.2018
- Analyzed system requirements and developed strategies for effective configuration changes.
- Created reports on configuration items status, including any deviations from established baselines.
- Modelling ServiceNow/BMC Remedy CMDB structure as per the requirement of customer by coordinating with the different teams.
- Responsible for the definition of Business Layer, Application Layer, Technical/Business Service Layer and all its relations in the CMDB as per SACM Functional Data Model and CSDM structure.
- Performed periodic audits of system configurations to identify discrepancies or potential risks.
Senior Engineer
Vodafone India Pvt Ltd
Pune
11.2013 - 12.2016
- Designed, tested and implemented Telecom software solutions to meet customer requirements.
- Managed the client’s IT infrastructure under various competencies like Incident, Change,Problem,CMDB, Reporting and Service Level Management using ITIL/ITSM concepts.
- Responsible for Level-2 Escalations pertaining to Networks, End User Devices, Applications.
- Represented Change Advisory Board (CAB) meeting and
facilitated stakeholder Requirement analysis & Impact assessment.
Education
BE (ENTC) -
Sinhgad Institue of Technology And Science
Pune05-2013
Diploma - ENTC
DBATU
Lonere05-2009
SSC -
K.E.S English Medium School
Mahad05-2006
Skills
- Planning
- Organization
- Recordkeeping
- Critical Thinking
- Problem-Solving
Certification
- ServiceNow CIS- HRSD
- ServiceNow CSA
- ITIL V3 and V4 Foundation certified
- PRINCE2 Agile (Fondation + Practitioner) Certified
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Received Multiple PAT on the Back at Globant.
- Got rewarded twice by SNOC CHAMPION tittle at Vodafone India Ltd.
- Got recognized and rewarded by Nakshatra award at Allianz Technology.
- Got recognized for Smooth Onsite Transition at Barclays
Affiliations
- I love reading Books and to spend time in Gym.
- I am into learning newer things with short term goals which keeps me moving mentally and physically too.
Timeline
Globant
Service Now Product Owner and Delivery Consultant
08.2021 - Current
Allianz Technology
Service Now Technical Specialist and Deputy Product Owner
03.2020 - 08.2021
Network Service Governance Analyst
Barclays Global Service Centre Pvt ltd
06.2018 - 03.2020
Service Asset and Configuration Manager
Allianz Technology
12.2016 - 06.2018
Senior Engineer
Vodafone India Pvt Ltd
11.2013 - 12.2016
BE (ENTC) -
Sinhgad Institue of Technology And Science
Diploma - ENTC
DBATU
SSC -
K.E.S English Medium School
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