Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Education and Training
Timeline
Generic

Himalay Chendekar

Pune

Summary

Methodical ServiceNow Manager and Product Owner with a meticulous and disciplined approach to gathering and understanding requirements, breaking down specifications and working alongside different departments to develop high-quality products. Tactical planner and complex problem-solver with experience in ServiceNow products. Prepared to bring 11 years' experience in the field to a challenging new role.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Globant

Service Now Product Owner and Delivery Manager
Pune
08.2021 - Current
  • 11+ years of IT experience including 9+ years in ServiceNow solution delivery, managing end-to-end implementations across ITSM, ITBM, SPM, and platform capabilities.
  • Acted as platform owner and delivery lead, driving requirement gathering, architecture, design, and deployment of enterprise-scale ServiceNow solutions across APAC and global regions.
  • Risk & Compliance Exposure: Applied IRM/GRC fundamentals in solutioning – e.g., configuring Risk Controls within Strategic Portfolio Management (SPM) as part of program governance; ensuring alignment of portfolio decisions with compliance needs.
  • Certified Implementation Specialist (CIS) with strong understanding of GRC taxonomy (Policies, Risks, Controls, Issues, Indicators) and practical exposure to mapping controls to business processes within ServiceNow.
  • Partnered with cross-functional business and technology stakeholders to define solution roadmaps, estimate effort, and build delivery models; engaged vendor teams for execution where needed.
  • Provided hands-on leadership to ServiceNow teams (onshore/offshore), guiding them on technical resolution, best practices, and architectural alignment.
  • Led governance forums and acted as liaison between business stakeholders and technology teams, ensuring compliance objectives are embedded into delivery outcomes.
  • Supported and optimized BAU processes by implementing automation, building dashboards, and refining workflows for performance and compliance tracking.


Allianz Technology

Service Now Technical Specialist and Deputy Product Owner
Pune
03.2020 - 08.2021
  • Developed and maintained relationships with partners to ensure alliance objectives were achieved.
  • Responsible for ServiceNow Product Management/Development and delivery for global Program.
  • As a business analyst, working on end to end development and design of business architecture using requirement such as scope, process, risk and alternatives.
  • Worked on the Development (SDLC) and enhancement of the service following an Agile process.
  • Have designed and managed end to end flow for software asset management (SAM) and license management for enterprise mobility service.
  • Documentation of the enhancement and charging details as per the Effort estimation of the Development.
  • Testing the development in Dev and Test instance of ServiceNow from technical and process perspective before releasing it to prod and to perform periodic regression Testing over QA Env.
  • To write a Story/Feature considering technical and process perspective after driving end to end requirement gathering from all stakeholders and to finalize story points on the basis of it.
  • Ensured product met or exceeded client expectation, excelled at gathering feedback and requirements;
    communicating needed changes to development team and overseeing seamless high-quality rollouts to on-
    time and on -budget conclusion.
  • Responsible as Lead for the entire lifecycle of product from the Customer pitch , requirement gathering , Dev and UAT cycles till end of Hyper care window.

Network Service Governance Analyst

Barclays Global Service Centre Pvt ltd
Pune
06.2018 - 03.2020
  • Collaborated with executive leadership to identify and define objectives and initiatives, including enhancements to the global IT Service Management tool.
  • Owning and tracking the success of key Core Networks processes: Incident, Problem, Change (incl.
    CABs), Assets & Config, AIR.
  • Created reports, presentations, and other documentation for stakeholders.
  • Identified opportunities for process improvements across the organization.
  • Gathered requirements from stakeholders to inform system design decisions.
  • Build and have taken transition of ServiceNow CMDB considering the organization and CSDM standards of ServiceNow.
  • Acted as Senior Consultant for process building of ServiceNow ITSM Structure.

Service Asset and Configuration Manager

Atos India Pvt Ltd
Pune
12.2016 - 06.2018
  • Analyzed system requirements and developed strategies for effective configuration changes.
  • Created reports on configuration items status, including any deviations from established baselines.
  • Modelling ServiceNow/BMC Remedy CMDB structure as per the requirement of customer by coordinating with the different teams.
  • Responsible for the definition of Business Layer, Application Layer, Technical/Business Service Layer and all its relations in the CMDB as per SACM Functional Data Model and CSDM structure.
  • Performed periodic audits of system configurations to identify discrepancies or potential risks.

Senior Engineer

Vodafone India Pvt Ltd
Pune
11.2013 - 12.2016
  • Designed, tested and implemented Telecom software solutions to meet customer requirements.
  • Managed the client’s IT infrastructure under various competencies like Incident, Change,Problem,CMDB, Reporting and Service Level Management using ITIL/ITSM concepts.
  • Responsible for Level-2 Escalations pertaining to Networks, End User Devices, Applications.
  • Represented Change Advisory Board (CAB) meeting and
    facilitated stakeholder Requirement analysis & Impact assessment.

Education

BE (ENTC) -

Sinhgad Institue of Technology And Science
05-2013

Diploma - ENTC

DBATU
05-2009

SSC -

K.E.S English Medium School
05-2006

Skills

  • Planning
  • Organization
  • Recordkeeping
  • Critical Thinking
  • Problem-Solving

Affiliations

  • I love reading Books and to spend time in Gym.
  • I am into learning newer things with short term goals which keeps me moving mentally and physically too.

Certification

  • ServiceNow CIS- HRSD
  • ServiceNow CSA
  • ITIL V3 and V4 Foundation certified
  • PRINCE2 Agile (Fondation + Practitioner) Certified

Accomplishments

  • Received Multiple PAT on the Back at Globant.
  • Got rewarded twice by SNOC CHAMPION tittle at Vodafone India Ltd.
  • Got recognized and rewarded by Nakshatra award at Allianz Technology.
  • Got recognized for Smooth Onsite Transition at Barclays

Education and Training

other,other,other

Timeline

Globant

Service Now Product Owner and Delivery Manager
08.2021 - Current

Allianz Technology

Service Now Technical Specialist and Deputy Product Owner
03.2020 - 08.2021

Network Service Governance Analyst

Barclays Global Service Centre Pvt ltd
06.2018 - 03.2020

Service Asset and Configuration Manager

Atos India Pvt Ltd
12.2016 - 06.2018

Senior Engineer

Vodafone India Pvt Ltd
11.2013 - 12.2016

BE (ENTC) -

Sinhgad Institue of Technology And Science

Diploma - ENTC

DBATU

SSC -

K.E.S English Medium School

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Himalay Chendekar