KOMAL SINGH
New Delhi
Summary
Dynamic Senior Analyst with expertise in KYC compliance at NatWest Group, recognized for optimizing workflows and enhancing operational efficiency. Proficient in transaction monitoring and fraud investigations, I consistently uphold high-quality standards while training team members. My strong analytical skills and commitment to excellence drive successful outcomes in risk management.
Overview
4
4
years of professional experience
Work History
Senior Analyst
NatWest Group
05.2023 - Current
- Performing administrative and KYC inspections in accordance with all criteria on the checklist. Verify the accuracy of inputs from bank customers and information in the main processing Queues.
- Investigate international and domestic transactions for suspicious activity, terrorist financing, and money laundering.
- Knowledge of the applications, online AML pre-checks site, such as Companies House, Back Office, KYC Services, OBAO, Quantexa, and the PEGA Tool.
- Acted as a Quality Checker and Subject Matter Expert (SME),
effectively resolving backlogs and maintaining a 100% quality
standard. - Consistently upheld high-quality standards in work processes
while meeting and exceeding performance targets.
Customer Service & Operations Analyst
NatWest Group
12.2021 - 05.2023
- Conducted comprehensive adverse press checks on new and existing clients using various global databases and screening tools to identify potential risks associated with money laundering and terrorist financing.
- Optimized adverse press check workflows, cutting duplicate cases by 40%, which resulted in improved operational efficiency and more accurate client screening in line with AML/KYC compliance standards.
- Provided training and buddy-up sessions to team members, helping them achieve successful accreditation and ensuring they were fully competent in performing their responsibilities.
Customer Service Associate
FIS Global Business Solutions India Pvt. Ltd
03.2021 - 11.2021
- Enhanced customer satisfaction by addressing inquiries and resolving issues effectively
- Consistently achieved high levels of customer satisfaction through empathy, patience, and effective problem-solving skills
- Professionally handled customer complaints, resulting in positive feedback and satisfactory outcomes
Education
Master of Business Administration -
Bharati Vidyapeeth Deemed University
03.2025
Bachelor of Business Administration -
Institute of Information and Technology and Management
12.2020
Skills
- Moody's RDC
- Factiva
- World Check
- MS Office
- Transaction Monitoring & Fraud Investigations
- End to End KYC
- CIP, SDD, CDD, EDD, TDD
- Screening of customer
Accomplishments
- Recognized for completing projects ahead of deadlines with high accuracy.
- Awarded 'Best Performance' for maintaining high compliance standards and achieving 100% quality.
- Passed the AML risk assessment on the first attempt, demonstrating expertise in risk assessment.
Projects
SIC- Managed assessment and discounting for high-risk customers within commercial banking, ensuring compliance and risk management.
Moody's Analytics RDC Tool- Participated in AI testing and sampling, receiving recognition from senior management for insightful analysis.
Transition Review-Ensured quality during the transition of tools by conducting adverse press checks, earning acknowledgment.
Personal Information
Title: SENIOR ANALYST
Timeline
Senior Analyst
NatWest Group
05.2023 - Current
Customer Service & Operations Analyst
NatWest Group
12.2021 - 05.2023
Customer Service Associate
FIS Global Business Solutions India Pvt. Ltd
03.2021 - 11.2021
Master of Business Administration -
Bharati Vidyapeeth Deemed University
Bachelor of Business Administration -
Institute of Information and Technology and Management
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