Himani Upadhay
Gurugram
Summary
Results-driven Operations & Analytics Manager with experience leading cross-functional teams, driving automation initiatives, and delivering data-driven business solutions. Progressed from a Senior Analyst role with strong expertise in advanced analytics, operational strategy, and executive reporting to successfully establishing and leading a high-performing team supporting critical business functions including Finance, Staffing, Dependability, NOC Scheduling, and Analytics operations. Proven track record of managing large-scale transitions, improving operational efficiency through automation, and developing impactful dashboards and reporting tools that support leadership decision-making. Recognized for strong stakeholder management, people leadership, analytical problem-solving, and the ability to build collaborative, high-performing teams focused on continuous improvement and business impact.
Overview
9
9
years of professional experience
Work History
Manager - Ops Strategy and Analytics
United Arilines Business Services Private Limited
Gurgaon, India
05.2025 - Current
- Built and led a high-performing new team supporting Business Finance, Staffing, Hub Dependability, NOC Scheduling, and Analytics operations.
- Led critical business dashboards and apps development including Dispatchers Dashboard, Hub Dependability Dashboard, OT Decision Line Tools, Move Team Dashboard, STIP Dashboard, Personal Mobility App, Hub Dependability App, Real-time Hubs Schedule Dashboard.
- Drove automation initiatives reducing manual effort across IRMS, LTNC, USPS, dashboards, and many reporting workflows.
- Improved operational efficiency by automating stakeholder and leadership reporting processes on Fuel and Efficiency Council.
- Mentored and upskilled team members on analytics, automation, communication, and leadership skills.
- Established a collaborative and innovation-driven team culture through cross-training and knowledge-sharing initiatives.
Senior Analyst - Operations Planning & Analysis
United Airlines Business Services Private Limited
Gurugram, India
10.2022 - 05.2026
- Led the team in the successful execution of Bag Download Analysis, identified factors such as Single Belt Loader usage and low Arrival Scans, improving the overall scan rate by 4pts with >17pts at EWR & DEN and Bag Download Rates by 2-3bags/min
- Stressed the importance of efficiently loading Hot Bags for smooth downloading and preventing sorter induction, potentially reducing short delays waiting on these tight connecting bags
- Identified opportunities to minimize the Inbound Gate Changes done closer to arrival at hub locations, highlighting the impact on Operations and Customer Satisfaction
- Analyzed discrepancies between scheduled and actual assignment times for TOB runners, uncovering reasons for prolonged transfer durations.
- Streamlined the Boarding Procedure by targeting Pre-boarding, Wheelchair Pax, Excessive Gate Checks, Proactive Tagging, Lobby Solicitation Initiatives, along with managing Flight Bulk-Outs, which collectively reduced the boarding duration.
Lead - Data Science
AKITRA INC (Auriss Technologies Private Limited)
Coimbatore, India
01.2018 - 10.2022
- Automated Compliance Questionnaires and created controls for Audit Assistance using advanced algorithms and models in Andromeda Compliance.
- Developed Behavioral and Anomaly Detection Models for Network Security and Risk Assessment, leveraging traffic and database logs.
- Enhanced cybersecurity with a real-time Intelligent Machine Learning Engine and IDS, significantly reducing false positives and accurately detecting a wide range of cyber attacks.
Business Analyst
Foyr
Hyderabad, India
08.2017 - 01.2018
- Collaborated with product development team to evaluate business requirements for 'Storyteller'.
- Led comprehensive market research in four key urban areas.
Education
Master of Science - MATHEMATICS
IIT DELHI
NEW DELHI INDIA01-2017
Bachelor of Science - Mathematics Hons.
University of Delhi
New Delhi, India01-2015
Skills
Data Analytics, Python, SQL, Pandas, Power BI, Power Apps, C, Machine Learning, NLP, Reinforcement Learning, Statistics, GIT, JIRA, Data Structures & Algorithms, Project Management, Strategic Thinking, Stakeholder Management, Communication Skills
Timeline
Manager - Ops Strategy and Analytics
United Arilines Business Services Private Limited
05.2025 - Current
Senior Analyst - Operations Planning & Analysis
United Airlines Business Services Private Limited
10.2022 - 05.2026
Lead - Data Science
AKITRA INC (Auriss Technologies Private Limited)
01.2018 - 10.2022
Business Analyst
Foyr
08.2017 - 01.2018
Master of Science - MATHEMATICS
IIT DELHI
Bachelor of Science - Mathematics Hons.
University of Delhi