Himanshi Dhaka
Billing Associate
Bengaluru
Summary
Detail-oriented Billing Specialist with 4+ years of progressive experience at Iron Mountain in North America Data Management, specializing in accurate invoice processing, revenue recognition, dispute resolution, and billing operations across Oracle EBS, SecureBase, Salesforce Billing, and manual Excel-based workflows.
Overview
4
4
years of professional experience
Work History
Billing Associate
Iron Mountain
02.2022 - Current
- Resolved complex customer billing disputes across all categories by utilizing Oracle EBS and Salesforce. Performed thorough rate update analyses to correct exceptions, including QPI increases and inaccuracies in payment terms.
- Financial Systems & Platform Migration: Led the transition to Salesforce Billing, executing User Acceptance Testing (UAT), managing SITAD billing credits, rebills, and account profile updates to minimize errors, and accelerate processing times.
- End-to-End Billing Operations: Owned the full North America IMES billing operations across five locations; managed end-to-end manual and automated workflows, including client cut-off notifications, account creation, Excel-based invoicing, and personalized distribution.
- Revenue Recognition & Compliance: Processed critical end-of-month (EOM) billing closures for North America and Canada districts using SecureBase, ensuring accurate day-1 monthly activities, timely revenue capture, and seamless collaboration with finance on accruals and financial reporting.
- Process Automation & Efficiency: Identified and automated manual checklist tasks and repetitive activities, significantly reducing operational workload, and improving overall team efficiency.
- Foundational Core Competencies: Mastered foundational billing processes in Oracle EBS, including invoice reprinting and profile updates, establishing a strong baseline for long-term operational efficiency.
Education
Master of Finance & Accounting (M.F.A.) - Finance and Accounting
Acharya Institute Of Graduate Studies
Bangalore, Karnataka07-2021
Bachelor of Commerce (B.Com) - Accounting and Taxation
Bishop Cotton Women's Christian College
Bangalore, Karnataka05-2019
Senior Secondary (XII) - Commerce
Army Public School PRTC
Bengaluru, Karnataka04-2016
Skills
Oracle EBS Billing
Salesforce Billing
SecureBase
Advanced Microsoft Excel
Process & Functional Skills
End-to-End Billing Operations
Revenue Recognition & Accruals
Billing dispute resolution
Timeline
Billing Associate
Iron Mountain
02.2022 - Current
Senior Secondary (XII) - Commerce
Army Public School PRTC
Bachelor of Commerce (B.Com) - Accounting and Taxation
Bishop Cotton Women's Christian College
Master of Finance & Accounting (M.F.A.) - Finance and Accounting
Acharya Institute Of Graduate Studies