Himanshi Dixit
Haridwar
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead
Phreesia India Pvt Ltd
Pune
04.2024 - Current
- Successfully managed 8 projects, ensuring on-time, on-budget delivery, with consistently met quality standards.
- Developed detailed project plans, including timelines, milestones, resource requirements, and risk management strategies to mitigate potential issues.
- Collaborated with stakeholders, including senior leadership and clients, to define project objectives, scope, and deliverables, achieving a customer satisfaction rate of 100%.
- Prepared and delivered regular progress reports, risk assessments, and post-project evaluations to stakeholders.
- Lead a team of 25 employees, overseeing all aspects of daily operations, and ensuring a smooth workflow for both operations and quality.
- Assisted in budgeting and financial forecasting, contributing to the successful management of operational costs and resource allocation.
- Independently communicate with clients, manage their feedback, and work towards process improvement.
- Analyze data for the portfolio of clients, and recommend changes to drive increased productivity, higher margins, and more effective resource management.
- Lead workstreams within the implementation projects, and maintain a complete understanding of contract deliverables and the appropriate project scope.
- Actively participate in the interviewing and hiring process.
- Understand the process and generate ideas on ways to transform the process with automation.
Team Lead
Rayden Interactive
Pune
10.2022 - 04.2024
- Oversaw the development, user acceptance testing (UAT), training, and data management for Salesforce CRM, ensuring seamless integration and usage across teams.
- Ensured the accuracy and integrity of data, maintaining master data for detailed analysis of brand visibility and market share, supporting strategic decision-making.
- Fostered a positive work environment by upholding a strong work ethic, continuously improving operational efficiency, and employee satisfaction.
- Discreetly managed sensitive information, providing executive teams with the insights necessary for high-level decision-making.
- Developed strategies to increase team productivity and improve customer service levels.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
Senior Associate
Rayden Interactive
Pune
09.2021 - 10.2022
- Worked closely with senior management to assess and refine existing strategies, identifying key successes and areas for improvement to drive continuous service excellence.
- Maintained up-to-date knowledge of industry trends and regulations.
- Analyzed data and created reports for senior management.
- Monitored service center activities to ensure adherence to service level agreements (SLAs) and alignment with brand guidelines, maintaining high-quality standards.
- Conducted thorough root cause analysis of customer complaints and escalations, implementing corrective actions to enhance service delivery and minimize issues.
Research Analyst
AIG Business Solution Pvt Ltd
Gurgaon
02.2019 - 10.2021
- Prepared comprehensive presentations to summarize findings from research projects.
- Conducted market research and analyzed data to identify trends, opportunities, and potential risks.
- Demonstrated experience in overseeing the full revenue cycle process, from patient intake and insurance verification.
- Expertise in Clinical Documentation Improvement (CDI), client relationship management, medical tagging, and EHR/EMR system management.
Analyst
Rayden Interactive
Pune
03.2021 - 09.2021
- Insurance verification tools to validate patient coverage, ensuring real-time confirmation of insurance eligibility and reducing claim denials.
- Managed the deployment of electronic patient intake forms and clinical questionnaires via Phreesia, reducing paper-based workflows and improving overall office efficiency.
- Maintained accurate records of all data collected during analysis processes.
Senior Associate
Innodata India Private Limited
Noida
12.2017 - 02.2019
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Designed presentations for internal review boards.
- Indexing of medical reports.
- Conducting secondary research.
Education
Master of Science - Biotechnology
Amity University
Noida06-2017
Skills
- Performance monitoring
- Trend tracking
- Employee engagement
- Strategic Planning
- Business Strategy Development
- Customer Relationship Management
- Operations planning
- Agile Methodologies
- Project Management
- Leadership, cross-functional communication
- Training and Development
- Quality Improvement
- Change management
- Reporting management (Sales Force)
- Stakeholder management
- Risk Management
- Audit reporting
- Project restructuring
- Key Performance Indicators
- Forecasting
- Budget management
- Client communication
- Task delegation
Certification
- Lean Six Sigma Green Belt (Udemy April 204)
Languages
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Team Lead
Phreesia India Pvt Ltd
04.2024 - Current
Team Lead
Rayden Interactive
10.2022 - 04.2024
Senior Associate
Rayden Interactive
09.2021 - 10.2022
Analyst
Rayden Interactive
03.2021 - 09.2021
Research Analyst
AIG Business Solution Pvt Ltd
02.2019 - 10.2021
Senior Associate
Innodata India Private Limited
12.2017 - 02.2019
Master of Science - Biotechnology
Amity University
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