Himanshi Gaur
Panchkula
Summary
Dynamic Service Delivery Manager with a proven track record at IndusInd Bank, excelling in client portfolio management and enhancing customer satisfaction. Skilled in cash handling and inventory management, I leverage strong problem-solving abilities to drive operational excellence and foster lasting client relationships, ensuring financial security and growth.
Overview
6
6
years of professional experience
Work History
Service Delivery Manager - DEPUTY MANAGER
INDUSIND BANK LTD
Panchkula
03.2024 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Expertly managed client portfolios to maximize returns and maintain risk tolerances.
- Processed maintenance, operations and correspondence for new and existing accounts.
- Assisted clients with estate planning and wealth management services, ensuring financial security.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Service Delivery Manager -Deputy Manager
Kotak Mahindra Bank Ltd
Navi Mumbai
08.2022 - 03.2024
- Responsible for Audit and Service Quality ratings of the branch ensuring regulatory and procedural compliance.
- Resolution of customer queries/complaints within TAT to ensure customer delight.
- Responsible for the front-end branch operations as well as cash management and customer transactions.
- Handling Outward/Inward Remittance, Issuance of Multicurrency Card.
- Checking Account Opening, Term Deposit forms and Customer Instructions.
- Monitoring Large Transactions, daily reports and deliverables returned with negative reason.
- Suspense Account monitoring, Activation and depletion monitoring.
- Provide clients with tools, information and benefits to assist them in attaining their financial goals.
Assistant Retail Operations Manager
AXIS BANK LTD
Navi Mumbai
02.2020 - 07.2022
- Dealing and servicing with retail clients, managing portfolio interaction with mapped customers, analyses their requests, translate their queries to register sales for the company, provide value added services to them and ensure their retention to clinch repetitive business and enhance company growth and profitability.
- Cash handling, DDs, speed and accuracy of transactions, locker operations, ATM operations, branch Audit handling.
- Upselling banking products and financial services to customers.
Relationship Officer
HDFC Life
Navi Mumbai
07.2019 - 01.2020
- Monitored, followed-up and escalated cases to meet customer response commitments.
- To derive insurance Business from assigned Relationship /channel partner in an area or zone, to convince the relationship so they can convince their customer to invest.
- Providing all pre and post-sales support and services to the relationship as well as to the clients along with the team dedicated to the relationship.
- Although not only achieving the target but also to make sure there is consistent growth in the business.
Education
M.com - Commerce
Kurukshetra University
India06.2017
B.com Hons. - Computer Science
Kurukshetra University
India06.2013
High School Diploma -
C.B.S.E
India04.2010
S.S.C -
C.B.S.E
India04.2008
Skills
- Cash register operation
- POS system operation
- Sales expertise
- Teamwork
- Inventory management
- Accurate money handling
- Documentation and recordkeeping
- Retail merchandising expertise
Languages
- Hindi, Native speaker
- English, proficient
- Punjabi, upper-intermediate
- Marathi, upper-intermediate
Timeline
Service Delivery Manager - DEPUTY MANAGER
INDUSIND BANK LTD
03.2024 - Current
Service Delivery Manager -Deputy Manager
Kotak Mahindra Bank Ltd
08.2022 - 03.2024
Assistant Retail Operations Manager
AXIS BANK LTD
02.2020 - 07.2022
Relationship Officer
HDFC Life
07.2019 - 01.2020
M.com - Commerce
Kurukshetra University
B.com Hons. - Computer Science
Kurukshetra University
High School Diploma -
C.B.S.E
S.S.C -
C.B.S.E
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