Himanshi Rawat
Global Partner Support Analyst - IC2
Bengaluru
Summary
I am looking forward to an opportunity where I can utilize my skills in constituting effectively to the success of the organization and further improvement of my personal skills and recognize in society.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Global Partner Support Analyst
Oracle India Pvt. Ltd.
07.2024 - Current
- Supported partners across LAD, APAC, EMEA, and NAS by resolving operational queries, managing order processes, and ensuring timely issue resolution.
- Coordinated with cross-functional teams and stakeholders to facilitate issue resolution and streamline workflow execution.
- Monitoring operational tasks and ensuring SLA adherence for assigned activities.
- Supporting system/process validation, issue tracking, and resolution activities in collaboration with relevant teams.
- Maintained process documentation and ensured compliance with organizational policies and procedures.
- Collaborating with global teams to support daily business operations and deliver quality service.
Professional – Finance and Administration Delivery | Process – Accounts Payable
IBM India Pvt. Ltd (Bangalore)
04.2023 - 06.2024
- Handled inquiries from internal employees and external vendors regarding invoices, payments, and accounts payable policies, providing necessary information and guidance. Created sales orders in SAP for Brazil and Mexico.
- Issue Resolution: Investigating and resolving issues or discrepancies related to invoices, payments, and vendor accounts. This may involve collaborating with other departments, such as procurement or finance, to address and resolve problems effectively. Monitoring the queue to ensure the orders are assigned on timely manner.
- Liaised with vendors to address inquiries and payment concerns, ensuring positive relationships while validating payment terms and pricing agreements.
- Policy Guidance: Providing guidance and explanations regarding accounts payable policies and procedures to internal employees and external parties. This ensures that everyone involved understands and complies with established protocols.
- Payment Status Updates: Keeping stakeholders informed about the status of payments, including payment confirmation, pending payments, and processing timelines.
- Training and Support: Offering training and support to internal employees who interact with the accounts payable process. This helps them understand how to submit invoices, track payments, and follow established procedures.
- Escalation Management: Managing and escalating complex issues or disputes to the appropriate personnel within the accounts payable department or other relevant departments for resolution.
- Identified process improvement opportunities based on feedback and inquiries, suggesting changes to streamline accounts payable processes.
- Data Analysis: Analyzing data related to inquiries and issues to identify patterns, bottlenecks, or areas that require attention. Using data-driven insights to improve the helpdesk's effectiveness.
- Quality Assurance: Implementing quality control measures to ensure accurate and timely responses to inquiries and resolution of issues. Monitoring the performance of the helpdesk team to maintain service quality.
- Compliance and Security: Ensuring that all interactions and transactions comply with financial regulations and security protocols. Protecting sensitive financial information from unauthorized access.
Analyst | Process – O2C
Merck Group Pvt. Ltd (Bangalore)
10.2020 - 04.2023
- Performing key role in transition of two countries in customer service process.
- Creation of sales order in SAP for LATAM American country Brazil & Mexico.
- Reviewing the sales orders for the team to maintain the quality.
- Monitoring the queue to ensure the orders are assigned on timely manner.
- Got trained for special orders.
- Validation of payment terms and price holds / pricing agreement.
Education
Intensive Advance Diploma and Advance Diploma - Portuguese
Delhi University
01-2019
12th - CBSE Board
Government Girls Senior Secondary school, Roop Nagar Number 1
Delhi10th - CBSE Board
Government Girls Senior Secondary school, Roop Nagar Number 1
DelhiB.Com - Bachelor’s in Commerce
Delhi University
01-2020
Skills
- SAP Order Management
- Customer Support
- SLA management
- Accounts Payable
- Problem solving
- Time Management
- Communication Skills
- Languages
English – Professional Proficiency Hindi – Native Proficiency Portuguese – Professional Working Proficiency
English – Professional Proficiency
Hindi – Native Proficiency
Portuguese – Professional Working Proficiency
Timeline
Global Partner Support Analyst
Oracle India Pvt. Ltd.
07.2024 - Current
Professional – Finance and Administration Delivery | Process – Accounts Payable
IBM India Pvt. Ltd (Bangalore)
04.2023 - 06.2024
Analyst | Process – O2C
Merck Group Pvt. Ltd (Bangalore)
10.2020 - 04.2023
12th - CBSE Board
Government Girls Senior Secondary school, Roop Nagar Number 1
10th - CBSE Board
Government Girls Senior Secondary school, Roop Nagar Number 1
B.Com - Bachelor’s in Commerce
Delhi University
Intensive Advance Diploma and Advance Diploma - Portuguese
Delhi University
Personal Information
- Age: 27
- Date of Birth: 1999-01-27
Personal data processing
I hereby declare that all the information mentioned above is true to the best of my knowledge. I could be glad to provide you with any further details if required.