Himanshi Trived
Hyderabad
Summary
Grounded and solution-oriented with a wide variety of professional experiences. Adept at motivating self and others. Passionate about data analysis and improving the digital era. Possesses a proven track record of exceeding customer expectations, de-escalating challenging situations, and driving high levels of satisfaction. Highly skilled in problem-solving, communication, negotiation, and relationship building. Seeks a position to leverage extensive experience and expertise to contribute to a positive and customer-centric environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer service advocate associate
Google operations center
Hyderabad
12.2022 - 02.2024
- As a member of the Google Operations team, my responsibility entails comprehending the challenges that customers encounter in their daily business operations with Google
- Experience in handling customer and helping them to create digital marketing presence and boost their business growth through Google My Business
- The ultimate goal is to elevate their popularity in the realm of digital marketing
- Experience in handling multiple and large clients holding multiple businesses.
Education
Master of social welfare -
IISWBM Calcutta university
01.2020
BA (hons) English language and literature -
Kazi nazrul university
01.2017
Skills
- Customer Handling
- Interpersonal Communication
- Vlookup & Pivot Table
- Customer Escalation management
- Promotional support
- Account Management
- Report creation
- Report Preparation
- Escalation management
- Typing proficiency
- Fluent in Multiple Languages
- Computer Proficiency
Certification
- Fundamentals of Digital Marketing, LinkedIn, 2023
- Digital Marketing, Google Garage, 2023
- De-Escalating Conversations for Customer Service, LinkedIn, 2023
- Customer Service Foundations, LinkedIn, 2023
Languages
English
Advanced
C1
Hindi
Advanced
C1
Bengali
Advanced
C1
Timeline
Customer service advocate associate
Google operations center
12.2022 - 02.2024
Master of social welfare -
IISWBM Calcutta university
BA (hons) English language and literature -
Kazi nazrul university