Himanshu
NEW DELI-II
Summary
Dedicated customer service professional with one year of experience, skilled in multitasking, quick problem-solving, and delivering positive customer experiences. Eager to take on new challenges and grow professionally.
Overview
3
3
years of professional experience
Work History
CUSTOMER SUPPORT
WIPRO
01.2024 - Current
- Work on payroll issues, salary discrepancies, timecard corrections, and attendance queries.
- Assist employees with medical, dental, vision, and insurance benefit inquiries, claims support, and eligibility checks.
- Guide employees through LOA policies, eligibility, documentation, and return-to-work processes.
CUSTOMER SUPPORT
CONCENTRIX
01.2023 - 01.2024
- Responded to customer's phone calls and chats within company's targets.
- Handled concerns calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Addressed customer service enquiries quickly and accurately.
- Provided excellent customer support and guidance while dealing with numerous kinds of issues, offering an emphatic approach to maintain loyal customer relationship.
Education
B.A. Program - Political Science, History
Motilal Nehru College
DELI-II12th -
CBSE
Skills
- Good communication
- Good leader
- Empathy
- Patience
- Quick learner
Hobbies and Interests
- Playing and watching cricket
- Indulging myself in productivity
- Watching podcasts
- Reading books
Languages
Hindi
First Language
English
Proficient
C2
Timeline
CUSTOMER SUPPORT
WIPRO
01.2024 - Current
CUSTOMER SUPPORT
CONCENTRIX
01.2023 - 01.2024
B.A. Program - Political Science, History
Motilal Nehru College
12th -
CBSE