Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Himanshu Bhatia

Himanshu Bhatia

Ghaziabad

Summary

Passenger Service Executive (PSE) at Celebi Aviation managing American Airlines operations at Delhi airport, with a robust background in aviation. Proven track record includes roles as Business Analyst and Account Manager at GoYaana, where I serviced prestigious clients such as ITC Fortune. A dedicated aviation blogger at aviationhub11.com, fostering connections within the industry. Proficient in ZOHO CRM, SEO, Power BI, and Microsoft Office suite. Committed to innovation and excellence, eager to contribute to the advancement of the aviation sector.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Passenger Service Executive

CELEBI ASIPL
06.2023 - Current

Passenger Service Agent (PSE), American Airlines

  • Facilitated efficient passenger check-in and boarding processes, ensuring accurate issuance of boarding passes and baggage handling.
  • Provided exceptional customer service by addressing inquiries, resolving issues promptly, and ensuring passenger comfort and safety.
  • Collaborated with airport departments to coordinate seamless flight operations and enhance overall travel experiences.
  • Managed emergency situations, such as flight diversions or cancellations, by offering alternative travel solutions and support to minimize disruptions.

Business Analyst (Intern)

GoYaana
01.2022 - 01.2023
  • Managed timely completion of project tasks, consulting with executive teams on latest technology for smooth onboarding of hospitality venues.
  • Oversaw accounts for hotels including ITC Fortune, Royal Orchids, and Hotel Storii Amoha Retreat, ensuring client needs were met effectively.
  • Interacted with customers to understand requirements and deliver optimal service and solutions.

Education

Bachelor Of Business Administration - Aviation Management

ISBR College, Bangalore University
Bangalore
10.2023

Higher Secondary - Business Studies

Ingraham Institute, ISC
Ghaziabad
07.2020

Skills

  • Interpersonal Skills
  • Operations Management
  • Customer-Oriented
  • Customer Relations
  • Team Leadership
  • Problem Resolution
  • Team Player
  • Strategy Development
  • Research and analysis
  • Customer Retention
  • New Business Development
  • Strategic Planning
  • Project Management
  • Account Management
  • Risk Management
  • Business Planning
  • Partnership Development
  • Customer Service Management
  • Airport Operation
  • Airlines Ground operations
  • Digital Marketing
  • Wordpress
  • Sabre Qik

  • Microsoft Office Suite
  • Requirements Gathering
  • Time management expertise
  • Effective problem solving
  • Team Collaboration

Websites

Certification

1. Aviation Law Fundamentals (IATA E Learning)

2. International Customer Service Agent Consecutive - Initial (American Airlines)

3. Risk Management (International Business Management Institute Berlin . Germany)

4. Introduction to Technical Record (IALTA - International Aviation Lease Training)

5.Power BI (Be10X)

6. Digital Marketing (Delhi courses)

7.Airline Operations: Flight Planning and Flight Dispatch (Udemy)

Timeline

Passenger Service Executive

CELEBI ASIPL
06.2023 - Current

Business Analyst (Intern)

GoYaana
01.2022 - 01.2023

Bachelor Of Business Administration - Aviation Management

ISBR College, Bangalore University

Higher Secondary - Business Studies

Ingraham Institute, ISC

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Himanshu Bhatia