Himanshu Bhatia
Ghaziabad
Summary
Passenger Service Executive (PSE) at Celebi Aviation managing American Airlines operations at Delhi airport, with a robust background in aviation. Proven track record includes roles as Business Analyst and Account Manager at GoYaana, where I serviced prestigious clients such as ITC Fortune. A dedicated aviation blogger at aviationhub11.com, fostering connections within the industry. Proficient in ZOHO CRM, SEO, Power BI, and Microsoft Office suite. Committed to innovation and excellence, eager to contribute to the advancement of the aviation sector.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Passenger Service Executive
CELEBI ASIPL
06.2023 - Current
Passenger Service Agent (PSE), American Airlines
- Facilitated efficient passenger check-in and boarding processes, ensuring accurate issuance of boarding passes and baggage handling.
- Provided exceptional customer service by addressing inquiries, resolving issues promptly, and ensuring passenger comfort and safety.
- Collaborated with airport departments to coordinate seamless flight operations and enhance overall travel experiences.
- Managed emergency situations, such as flight diversions or cancellations, by offering alternative travel solutions and support to minimize disruptions.
Business Analyst (Intern)
GoYaana
01.2022 - 01.2023
- Managed timely completion of project tasks, consulting with executive teams on latest technology for smooth onboarding of hospitality venues.
- Oversaw accounts for hotels including ITC Fortune, Royal Orchids, and Hotel Storii Amoha Retreat, ensuring client needs were met effectively.
- Interacted with customers to understand requirements and deliver optimal service and solutions.
Education
Bachelor Of Business Administration - Aviation Management
ISBR College, Bangalore University
Bangalore 10.2023
Higher Secondary - Business Studies
Ingraham Institute, ISC
Ghaziabad 07.2020
Skills
- Interpersonal Skills
- Operations Management
- Customer-Oriented
- Customer Relations
- Team Leadership
- Problem Resolution
- Team Player
- Strategy Development
- Research and analysis
- Customer Retention
- New Business Development
- Strategic Planning
- Project Management
- Account Management
- Risk Management
- Business Planning
- Partnership Development
- Customer Service Management
- Airport Operation
- Airlines Ground operations
- Digital Marketing
- Wordpress
- Sabre Qik
- Microsoft Office Suite
- Requirements Gathering
- Time management expertise
- Effective problem solving
- Team Collaboration
Websites
Certification
1. Aviation Law Fundamentals (IATA E Learning)
2. International Customer Service Agent Consecutive - Initial (American Airlines)
3. Risk Management (International Business Management Institute Berlin . Germany)
4. Introduction to Technical Record (IALTA - International Aviation Lease Training)
5.Power BI (Be10X)
6. Digital Marketing (Delhi courses)
7.Airline Operations: Flight Planning and Flight Dispatch (Udemy)
Timeline
Passenger Service Executive
CELEBI ASIPL
06.2023 - Current
Business Analyst (Intern)
GoYaana
01.2022 - 01.2023
Bachelor Of Business Administration - Aviation Management
ISBR College, Bangalore University
Higher Secondary - Business Studies
Ingraham Institute, ISC
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