Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic
Lubna Lukman Selia

Lubna Lukman Selia

Mumbai

Summary

Experienced Airport Customer Service Agent with a proven ability to maintain focus in high-pressure situations. Skilled in providing prompt and precise customer service while effectively managing challenging interactions. Proficient in maintaining detailed computer logs of all activities. Expertise includes working with both regional and national airlines.

Overview

9
9
years of professional experience

Work History

Passenger Service Executive

Gebbs
Mumbai
11.2024 - Current
  • Conducted check-ins for First Class, Business Class, and Economy Class passengers.
  • Managed arrival and responsibilities associated with Passenger Manifest.
  • Handled VIP and IO passengers to ensure seamless travel experiences.
  • Executed kiosk check-in and queue management, issuing boarding passes from counters.

Passenger Service Executive

BWFS Birds Worldwide Flight Service
Mumbai
05.2017 - 10.2018
  • Directed ground handling services for clients including Emirates Airlines, United Airlines, Kuwait Airways, and Go Air.
  • Supervised check-ins across first class, business class, and economy class sections.
  • Managed arrival coordination while maintaining precise passenger manifest records.
  • Optimized ground handling workflows to improve service delivery.

Intern

Air India
Mumbai
10.2016 - 01.2017
  • Operated at Chhatrapati Shivaji International Airport Mumbai
  • Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
  • Assisted disabled passengers with special needs throughout their travels.
  • Operated various computer programs related to customer service operations.
  • Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.

Education

Bachelor of Arts -

Bhavan's College
Mumbai

HSC -

Vivek Vidhalaya Jr. College of Arts Science And Commerce
Mumbai

SSC -

Hussain Alana English High School
other

Skills

  • Good knowledge of MS Office: Word, Excel, and PowerPoint
  • Having leadership qualities with good interpersonal skills
  • Remains extremely professional at all times
  • Trained to handle any type of crisis situation
  • Has already obtained necessary clearance to work in any airport
  • Dedicated professional who understands the hazards of the job
  • Physically fit and able to do lifting
  • Able to work any shift and any amount of hours

Languages

  • English
  • Hindi

Personal Information

  • Date of Birth: 09/23/95
  • Nationality: Indian
  • Marital Status: unmarried

Timeline

Passenger Service Executive

Gebbs
11.2024 - Current

Passenger Service Executive

BWFS Birds Worldwide Flight Service
05.2017 - 10.2018

Intern

Air India
10.2016 - 01.2017

Bachelor of Arts -

Bhavan's College

HSC -

Vivek Vidhalaya Jr. College of Arts Science And Commerce

SSC -

Hussain Alana English High School

Similar Profiles

CREATE PROFILE
Lubna Lukman Selia