Rajat .
New Delhi
Summary
To work with a reputed organization in the service industry which provides an opportunity for career advancement, learning and growth and the spirit of teamwork where the job responsibilities lead to an excellent & professional elevation.
Overview
6
6
years of professional experience
Work History
Passenger Service Executive
Bird Group
New Delhi
05.2025 - Current
Passenger Service Executive
CELEBI AIRPORT SERVICE INDIA PVTLTD
03.2019 - 05.2025
- Check-in passengers at the check-in counter.
- Knowledge of AMADEUS (Altea Departure Control Customer Management) & DCS (Departure Control System).
- Check travel documents.
- Knowledge of visas. Especially for Schengen, USA, Canada, Afghanistan, Brazil, Tunis, Albania and London visas.
- Knowledge of EGM & IGM, BMA & BBA, Embarkation & Disembarkation etc.
- Knowledge of MHB (Web World Tracer).
- Handling customer complaints.
- Replying to customer queries.
- Resolving issues as soon as possible.
- Handling customer reviews.
- Developed relationships with key customers and stakeholders through regular communication and follow-up.
- Researched new products and services to ensure they meet customer needs.
- Resolved escalated issues involving customers who were dissatisfied with their experience.
- Provided excellent customer service to clients by responding to inquiries, resolving complaints and processing orders.
- Assisted customers with product selection based on their individual needs and preferences.
Education
Graduate -
S.C.V.B. Govt. College Palampur
Palampur, H.P., India01.2014
12th -
G.S.S. School Bindraban
Bindraban, H.P., India01.2011
10th -
G.S.S. School Bindraban
Bindraban, H.P., India01.2009
Skills
- Better performance under pressure
- Customer complaint resolution
- Product knowledge
- Basic knowledge of Computer
- Microsoft Office (Word, Excel, PowerPoint & Outlook)
- Passenger check-in
- Travel document verification
- AMADEUS system
- Team collaboration
- Customer inquiry response
- Visa regulations
- Issue resolution
- Complaint handling
Languages
- Hindi
- English
- Punjabi
Disclaimer
I hereby declare that all the above-mentioned details are complete and correct to the best of my knowledge and belief.
Passport Issue Date
07/13/22
Personal Information
- Passport Number: W0872954
- Passport Expiry Date: 07/12/32
- Date of Birth: 12/09/93
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Passenger Service Executive
Bird Group
05.2025 - Current
Passenger Service Executive
CELEBI AIRPORT SERVICE INDIA PVTLTD
03.2019 - 05.2025
Graduate -
S.C.V.B. Govt. College Palampur
12th -
G.S.S. School Bindraban
10th -
G.S.S. School Bindraban
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