DORCA CHATTUMALA
Hyderabad
Summary
Customer-focused professional with more than a year of experience in passenger service, front-line customer support, complaint handling and coordination. Seeking an opportunity to contribute strong communication, empathy, documentation and service skills in a professional workplace.
Overview
3
3
Languages
1
1
year of professional experience
Work History
PASSENGER SERVICE EXECUTIVE
Globe Ground India (GGI) SpiceJet
Hyderabad, Telangana
05.2025 - 04.2026
- Delivered exceptional customer service by assisting passengers throughout check-in, boarding, and arrival processes, ensuring a smooth and efficient travel experience.
- Provided specialized assistance to passengers with reduced mobility, unaccompanied minors, and VIP travelers while ensuring their comfort and safety.
- Coordinated effectively with airline staff, security personnel, and ground handling teams to support smooth and timely flight operations.
- Maintained thorough knowledge of airline policies, operational procedures, safety standards, and emergency protocols to ensure compliance and passenger safety.
PASSENGER SERVICE EXECUTIVE
CELEBI (SpiceJet Pool)
Hyderabad, Telangana
01.2025 - 05.2025
- Assisted passengers with check-in, boarding, and baggage handling.
- Provided customer service, addressing inquiries and resolving issues.
- Coordinated with flight crews to ensure smooth operations.
- Maintained safety and security protocols in the airport environment.
Education
Intermediate -
TOSS
2024
Secondary School Education -
ARUNODAYA MERIT SCHOOL
05-2025
Skills
- Systems Knowledge
- Communication
- Customer assistance
- Team collaboration
- PowerPoint
- MS Office
Language
English
Hindi
Telugu
Timeline
PASSENGER SERVICE EXECUTIVE
Globe Ground India (GGI) SpiceJet
05.2025 - 04.2026
PASSENGER SERVICE EXECUTIVE
CELEBI (SpiceJet Pool)
01.2025 - 05.2025
Intermediate -
TOSS
Secondary School Education -
ARUNODAYA MERIT SCHOOL