Himanshu Shah
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Passenger Service Executive
Bird Worldwide Flight Services
MUMBAI , Maharashtra
2022.04 - Current
- Currently working with Swiss International & Lufthansa Airways as a passenger service executive
- Handling different roles for the airlines as a check in agent, ticketing,TRC
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
BBA - Marketing
YESHWANTRAO CHAPHEKAR COLLEGE OF COMMEREC
Palghar, India04.2021
Skills
- Customer Relations
- Time Management
- Adaptability
- Product Knowledge
Personal Details
Date of Birth :12th April 2000
Nationality : Indian
Marital Status : Bachelor
Height :180 cm (5.11 inches)
Weight 53 kgs
Timeline
Passenger Service Executive
Bird Worldwide Flight Services
2022.04 - Current
BBA - Marketing
YESHWANTRAO CHAPHEKAR COLLEGE OF COMMEREC
Similar Profiles
Sheetal Sunil PatilSheetal Sunil Patil
Passenger Service Executive at Bird Worldwide Flight Services-Lufthansa AirlinesPassenger Service Executive at Bird Worldwide Flight Services-Lufthansa Airlines
ZOHEB ALAM SAYEDZOHEB ALAM SAYED
Asst General Manager at BIRD WORLDWIDE FLIGHT SERVICES PVT.LTD. (BWFS – INDIA)Asst General Manager at BIRD WORLDWIDE FLIGHT SERVICES PVT.LTD. (BWFS – INDIA)
Prerna GuptaPrerna Gupta
Customer Service Agent at Bird WorldWide Flight ServicesCustomer Service Agent at Bird WorldWide Flight Services