Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Timeline
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Karuna Surendra Chaubey

Karuna Surendra Chaubey

Mumbai

Summary

Dynamic and results-driven professional with experience as a Passenger Service Executive at Celebinas Pvt Ltd Aviation. Proven ability to enhance customer satisfaction through effective communication and teamwork. Proficient in MS Office and adept at resolving customer complaints, ensuring seamless operations and a positive travel experience. Always eager to learn and grow.

Overview

4
4
years of professional experience

Work History

Passenger Service Executive

Celebinas Pvt Ltd Aviation (Iraqi Airways)
Mumbai
06.2023 - Current
  • Greet and welcome guest with friendly demeanor.
  • Anticipate and fullfill customer needs promptly.
  • Collaborate with ground staff.
  • Assist colleagues during peak hour of when a team member requires support.
  • Ensure with system impeccably set with boarding passes & bag tags.
  • Double check all documents to avoid any errors.

Jr. Phone Banking Executive

HDB FINANCIAL SERVICES
Mumbai
06.2021 - 10.2022
  • Based on the client interaction providing feedback to the management for successful implementation of different strategies for business growth.
  • Arranging and attending calls with regional Counterparts for action points of the management reviews.
  • Handling Skimming Phising calls.
  • Log request for Customer risk management.
  • Coordinate with customer to inform rejection about unauthorized issue Debit/ Credit cards.
  • Validating reissue of Debit & Credit cards.

Education

BA -

SNDT
MUMBAI
05.2019

HSC -

SUBHASH INTER COLLEGE
UTTAR PRADESH
05.2016

SSC -

SUBHASH INTER COLLEGE
UTTAR PRADESH
05.2013

Skills

  • MS Office (Word, Excel, and PowerPoint)
  • Internet and E-mail Applications
  • Confident
  • Self-motivated
  • Always ready to learn new things
  • Result-oriented
  • Quick learner
  • Team collaboration
  • Customer communication
  • Customer consulting
  • Call center operations
  • Handling customer complaints

Hobbies and Interests

  • Drama
  • Dance
  • Cooking

Languages

  • English
  • Hindi
  • Marathi

Personal Information

  • Date of Birth: 01/26/99
  • Gender: Female

Timeline

Passenger Service Executive

Celebinas Pvt Ltd Aviation (Iraqi Airways)
06.2023 - Current

Jr. Phone Banking Executive

HDB FINANCIAL SERVICES
06.2021 - 10.2022

BA -

SNDT

HSC -

SUBHASH INTER COLLEGE

SSC -

SUBHASH INTER COLLEGE

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Karuna Surendra Chaubey