Himanshu Bhugra

• Managing the UK business with a team of 21 members.
• Responsible for overall SLA management, Performance Management, and Attrition Management.
• Collaboration with the Sales team to improve the overall Conversion.
• Analyzed the data and implemented process changes globally - resulting in a reduction of duplicity of work by 30%.
• Evaluated day-to-day operations and collaborated with different departments for process streamlining – impacting in the mitigation of superficial volume by 20%.
• Experience in stakeholder management and building strong relationships.

• Effective processing of student applications and related materials to meet Service Level agreements, primarily Acceptances, Confirmations, and visa documentation.
• Communication with agents as required during the Admissions process, and liaising with internal stakeholders to resolve issues as required
• Methodical use of systems (including Study Global, SIS/ Salesforce) to accurately capture information and to ensure applications are processed appropriately
• Processing of cancellations and associated financial adjustments as required.
• Assisting with ad-hoc administrative or process improvement tasks as required.

· Assisted my clients in managing their portfolios by providing financial advice to achieve their investment goals.

· Provided satisfactory returns to my clients on their investments.

· Generated volume of 58 Cr+ in the first 4 months of the 2020-2021 financial year.