HIMANSHU CHAUDHARY

Clients - Punjab National Bank, UCO Bank and Punjab and Sind Bank.

Roles and responsibilities:

• Leading 2 teams consists of 15 engineers deployed at client locations responsible for sustenance activities
• Establishing team objectives
• Overseeing, training and advising team members.
• Discovering the customer needs and engaging in the pre-sales process.
• Arranging the technical prerequisites to implement the Heal APM tool.
• Demonstration of HEAL APM tool to clients (Product demonstration).
• RPF related technical discussions with channel partners for future prospective projects

Client - Toyota Motors North America

Roles and responsibilities:

• Worked as a Technical Lead to provide additional expertise on APM tools administration
• Onboarded new tools and technologies
• Optimized performance of existing tools
• Integrated ticketing tool to automate incident creation,
• And lead a team of 10 resources.

Client - Rogers Communications

Roles and responsibilities:

• Provided L3-level support for Microfocus Diagnostics.
• Managed and administered Microfocus Diagnostics-Application Performance Management Tool.
• Installed agents on application servers
• Implemented Dynatrace OneAgent
• And delivered KT and training to application teams.

Client - Optum (United Health Group)

Roles and responsibilities:

• Implemented and installed Dynatrace OneAgent.
• Onboarded new applications for monitoring.
• Configured synthetic monitoring.
• Built dashboards and reports,
• And provided L3 support to clients.

Client - Rogers Communications

Roles and responsibilities:

• Provided L3-level support for HP Diagnostics.
• Managed and administered HP Diagnostics-Application Performance Management Tool.
• Installed agents on application servers .
• Configured thresholds and alerts.
• And provided L1 support for HP SiteScope.

Project - PC Supportnerds

Roles and responsibilities:

• Assisted customers over the phone and chat
• Identified issues with their computers,
• Developed sales opportunities,
• And effectively pitched and negotiated services.