Himanshu Chhabra
Gurgaon
Summary
Delivery leader with 14 years of experience in cloud and network domain. Worked with customers across banking, airlines, finance and insurance sectors; managing a PnL for a portfolio of ~$1M.
Expertise in establishing ITIL, service delivery, agile and continuous improvement best practices.
Overview
14
14
years of professional experience
Work History
Manager - Cloud Managed Services
ToTheNew
Noida
03.2022 - Current
- Delivery leader for 15+ customers to manage their cloud infrastructure
- Customers are across various sectors: banking, financial, airlines and insurance industry
- Leading a team of 50+ team members, responsible for team management, building hiring pipelines, skill development programs and their appraisals
- Responsible for service delivery and operations management, client management, work with presales team and business strategies
Lead - Service Operation
SITA
Gurgaon
07.2018 - 03.2022
- Operations lead for network service equipments delivery
- Leading a team of 15 members responsible for vendor contract management & renewal, site asset management and network equipments delivery
- Responsible for managing scope of work for airline customers across the globe.
Lead - Network Service Delivery
SITA
Gurgaon
04.2015 - 07.2018
- Leading service delivery team for network services for airline and airport customers
- Responsible to assess incoming service requirements from CSMs & PMs to deliver airport hub services, align the team, chalk out a plan and schedule
- Present periodical progress reports to Business Unit leaders and other stakeholders
- Leading the team of 20 members who works to deliver services globally, responsible for their skill development & training, appraisals etc.
- Following agile practices to ensure smooth and faster delivery of services.
Service Implementation Specialist
Orange Business Services
Gurgaon
04.2014 - 06.2015
- Work with project manager, service delivery team and contribute to risk analysis
- Provision network monitoring service as per the service level agreement signed with customer
Sr. Analyst
Orange Business Services
Gurgaon
10.2011 - 03.2014
- Worked on end-of-life network routers migration projects
- Responsible for risk analysis and mitigation actions to ensure zero impact on customer services
- Work with change management, service delivery managers and local delivery managers
Network Consultant
Hughes Communications India Ltd.
Gurgaon
06.2010 - 10.2011
- Monitoring and troubleshoot the VPN & Leased line network related issues for customer service continuity
- Managing the incident and problem management with the help of ticketing system and known error data base
Education
Bachelor of Technology - Electronics And Communiations
Kurukshetra University
Haryana06-2009
Skills
- ITILV4 Strategist - Direct Plan and Improve
- ITILV3 Service Operations; Service Transition
- Program Management
- Client Management
- Site Reliability Engineering
- Six Sigma Green Belt
- Cloud - AWS and Azure
- CCNA
Timeline
Manager - Cloud Managed Services
ToTheNew
03.2022 - Current
Lead - Service Operation
SITA
07.2018 - 03.2022
Lead - Network Service Delivery
SITA
04.2015 - 07.2018
Service Implementation Specialist
Orange Business Services
04.2014 - 06.2015
Sr. Analyst
Orange Business Services
10.2011 - 03.2014
Network Consultant
Hughes Communications India Ltd.
06.2010 - 10.2011
Bachelor of Technology - Electronics And Communiations
Kurukshetra University
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