Business Partnering
HIMANSHU CHITKARA
Business Partnering Talent Management Employee Relations HR Shared Services
Bengaluru,KA
Work Preference
Summary
People operations leader steering enterprise HR strategy across shared services, employee relations, organisation effectiveness, and annual rewards governance for a large FMCG workforce. Shapes workforce planning, policy governance, and performance cycles while aligning HR execution to growth, compliance, and IPO readiness. Ready to step into HR Director responsibilities across multi-site, multi-stakeholder environments.
Overview
2
2
Certifications
13
13
years of professional experience
2
2
Languages
Work History
Head HR Shared Services and Employee Relations
Hindustan Coca-Cola Beverages Pvt. Ltd. (HCCB)
Bangalore, Karnatka
10.2023 - Current
- Lead people strategy with CXOs, aligning workforce planning, org effectiveness, and IPO readiness to business priorities.
- Own 800+ frontline hires annually through recruitment, assessment centers, onboarding, and regional assimilation across plants and commercial teams.
- Manage org design, span-and-layer analysis, and people cost-to-revenue frameworks to improve workforce productivity and financial discipline.
- Build succession depth, capability programs, and leadership interventions, including ~70% succession pipeline coverage for critical roles.
- Oversee 5,000+ employees across performance management, year-end calibration, benefits administration, and annual rewards governance.
- Run centralized HR shared services, handling 500–1,000+ monthly employee queries, document digitisation, and compliant onboarding-offboarding operations.
- Steer employee relations, governance, and labor code readiness while managing 32 unions, 22 wage agreements, and statutory compliance.
Employee Relations Manager
Amazon
Bangalore, Karnataka
03.2022 - 10.2023
- Designed and led ER diagnostics across 24 warehouses in the First Mile network, assessing compliance posture and people risk.
- Scaled the Voice Listening Mechanism across Customer Service, Supply Chain, Middle East markets, Mexico, and Europe, reaching 50,000+ direct and indirect employees globally.
- Built the WeCare Program for last mile teams, improving frontline engagement and reducing attrition by 4% within one year.
- Translated ER assessment findings into clear reports and corrective actions for Amazon India Supply Chain leadership.
- Implemented grievance-handling frameworks and first-level resolution structures across distributed workforce environments.
- Improved manager responsiveness and issue resolution timelines through functional accountability frameworks and employee-experience programs.
- Implemented employee engagement initiatives to enhance workplace morale and retention.
People Lead Sales HR East India Nepal & Bangladesh
Mondelēz International
Kolkata, West Bengal
10.2017 - 03.2022
- Owned end-to-end talent acquisition and manpower planning across East India, Nepal, and Bangladesh, supporting 50–100 hires annually.
- Anchored hiring plans to the Annual Operating Plan cycle, aligning role profiles and timelines with business growth targets.
- Reduced cost-per-hire and time-to-fill by 20% through sourcing mix optimisation and stronger hiring manager engagement.
- Partnered with business leaders to support RTM setup in Bangladesh and Nepal, building local HR infrastructure and location-specific hiring.
- Led industrial relations at a unionised manufacturing site with 2,800+ employees, restoring continuity through structured dialogue and governance.
- Signed 2 wage agreements and managed strike and lockout situations without long-term production disruption.
- Executed restructuring of 1,200+ roles, generating ₹100+ Cr in savings and a 25% plant cost reduction while leading succession and capability building.
- Self-motivated, with a strong sense of personal responsibility.
Corporate Business HR
Tata Power
Noida, Uttar Pradesh
01.2016 - 10.2017
- Managed corporate hiring across geographies, placing talent for plants, project sites, and corporate functions aligned to project timelines.
- Translated project plans into workforce requirements, deployment schedules, and hiring gap analyses for active sites.
- Managed enterprise compensation across plants and project sites, delivering 2 wage settlements and 1 closure settlement within a year.
- Presented factory compliance status directly to the Board, maintaining statutory reporting under factory and labour laws.
- Built and launched an internal communication platform that improved information flow and leadership visibility across dispersed locations.
- Built HR analytics dashboards to support leadership decisions and improve visibility across hiring, compliance, and site operations.
- Self-motivated, with a strong sense of personal responsibility.
Business HR & Talent Acquisition
ICICI Bank
Mumbai, Maharashtra
05.2013 - 01.2016
- Transformed hiring delivery from agency dependence to an in-house RPO model, reducing external reliance by 90%.
- Built a 40+ member internal RPO team with defined roles, sourcing channels, interview frameworks, and accountability structures.
- Designed end-to-end recruitment processes, including job briefs, structured interviews, offer management, and candidate experience standards.
- Managed 3,000–5,000+ hires across the tenure while improving recruiter productivity and candidate experience through workflow digitization.
- Supported retail banking growth by staffing 400+ new branches annually across pan-India locations with frontline, operations, and sales talent.
- Built campus hiring pipelines across Tier 1 and Tier 2 institutions, including IIMs, XLRI, TISS, and MDI, with internship-to-PPO conversion pathways.
- Created ICICI Bank’s careers website and digitized the applicant lifecycle, replacing manual touchpoints with online apply-and-track functionality.
- Self-motivated, with a strong sense of personal responsibility.
Education
MBA - Human Resources
International Management Institute
Delhi04-2013
Bachelor in Technology - Electronics & Communication
Kurukshetra University
Kurukshetra06-2010
Skills
Employee relations
Talent strategy
Organisation effectiveness
HR operations
Workforce transformation
Total rewards strategy
Compensation design
Benefits administration
Organization design
Workforce planning
Job evaluation
Salary structure design
Annual rewards governance
HR policy drafting
Employee handbook development
Certification
Distinguished Rewards Ready Professional, Aon
Interests
Talent Design
Compensation & Benefits
Employee Relations
PROFESSIONAL EXPERIENCE
Recipient of the prestigious “Door Desk Award” for innovation and impact., Awarded Best HR Team of the Year.
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Software
SuccessFactors
Time and Attendance
Timeline
Head HR Shared Services and Employee Relations
Hindustan Coca-Cola Beverages Pvt. Ltd. (HCCB)
10.2023 - Current
Employee Relations Manager
Amazon
03.2022 - 10.2023
People Lead Sales HR East India Nepal & Bangladesh
Mondelēz International
10.2017 - 03.2022
Corporate Business HR
Tata Power
01.2016 - 10.2017
Business HR & Talent Acquisition
ICICI Bank
05.2013 - 01.2016
Bachelor in Technology - Electronics & Communication
Kurukshetra University
MBA - Human Resources
International Management Institute