Himanshu Dewan
Bengaluru
Summary
Experienced professional with over 7 years of experience, willing to accept new role with an organization where I can utilize the skills and work experience for the growth of the Organization and allowing self to enhance the skills to be in line with innovative and competitive technical world while being resourceful & flexible.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cloud Support Engineer II [Level-5]
AWS
Remote
10.2023 - Current
- Expertise with AWS networking and monitoring services, such as ELB, VPC, CloudWatch, VPC Lattice, Auto Scaling, VPN, etc.
- Resolving customer issues related to AWS Networking services in a timely manner.
- Managing escalations from peer engineers while collaborating with multiple internal teams.
- Conducting engaging product demonstrations to facilitate seamless cloud adoption and migration for customers.
- Collaborating with internal engineers and the engineering team to resolve complex customer challenges.
- Experience in successfully leading service and product improvement projects.
- Working closely with internal teams, including Solutions Architects and TAMs, to support complex customer deployments, and enhance their existing architectures.
- Managing escalations to validate AWS network issues before involving the internal service team.
Cloud Support Engineer I [Level-4]
AWS
Remote
05.2021 - 09.2023
- Resolved technical issues related to AWS Networking and Monitoring services, such as VPC, ELB, Auto Scaling, and CloudWatch.
- Demonstrated troubleshooting skills with advanced networking tools, like Header Traces, Wireshark, and MTR.
- Replicating customer issues in a lab environment to provide a quicker resolution.
- Experience working on multiple internal projects to enhance process improvements.
- Creating internal guides and knowledge-sharing videos for the team.
- Delivering training to the internal team to enhance their technical skills.
Product Support Engineer II
Zscaler Inc.
Chandigarh
04.2020 - 04.2021
- Resolved customer technical inquiries on a day-to-day basis.
- Managed escalations from peer engineers while collaborating with various teams for feature enhancement requests and bug resolution.
- Resolved technical issues with Traffic Forwarding including IPsec/GRE tunnels, SSL VPN, and Explicit Proxy.
- Collaborated with Sales Engineer's during POC's.
- Resolved technical problems by replicating customer issues in labs and adhering to SLAs.
- Demonstrated extensive troubleshooting skills with networking tools such as Wireshark, Ping, Traceroute, and MTR.
- Demonstrated expertise using web debugging tools such as Fiddler and Header Traces.
- Layer 7 inspection knowledge in URL filtering and content filtering.
- Gained hands-on experience with ADFS and troubleshooting authentication protocols such as SAML & SCIM.
- Eager to embrace emerging technologies.
Product Support Engineer I
Zscaler Inc.
Chandigarh
07.2018 - 03.2020
- Resolved technical issues related to Traffic Forwarding (IPsec/GRE Site to Site, SSL VPN, Explicit Proxy including Proxy PAC Files), Authentication (SAML, Active Directory, SCIM), and Policies (Anti-Virus, Web Filtering, Application Filtering, Firewall Filtering).
- Replicate the issues in labs, and provide the solution to customers within SLAs.
- Collaborating and interfacing with internal teams for feature enhancement requests and bugs.
Education
B-Tech - Computer science and Engineering
Manav Rachna College of Engineering
Faridabad01.2018
XII -
Sawan Sr. Sec. School
Sirsa01.2014
X -
Maharaja Agrasain School
Sirsa01.2012
Skills
- TCP/IP
- DNS
- SAML
- IPSec
- Wireshark
- HTTP
- AWS Load Balancer Expertise
- Zscaler Expertise
Zscaler Inc. - Product Support Engineer I [Internship]
01/2018 - 06/2018
Personal Information
- Father's Name: Harish Dewan
- Date of Birth: 05-10-1996
- Gender: Male
- Marital Status: Married
Certification
- AWS Certified Solutions Architect Associate
- AWS Certified Advanced Networking – Specialty
- AWS ELB Single-Tenant SME
- AWS ELB Multi-Tenant SME
Languages
English
First Language
Timeline
Cloud Support Engineer II [Level-5]
AWS
10.2023 - Current
Cloud Support Engineer I [Level-4]
AWS
05.2021 - 09.2023
Product Support Engineer II
Zscaler Inc.
04.2020 - 04.2021
Product Support Engineer I
Zscaler Inc.
07.2018 - 03.2020
B-Tech - Computer science and Engineering
Manav Rachna College of Engineering
XII -
Sawan Sr. Sec. School
X -
Maharaja Agrasain School
Similar Profiles
Vinod KumarVinod Kumar
Consultant at AWSConsultant at AWS
Raghav JaggiaRaghav Jaggia
Partner Development Manager at AWSPartner Development Manager at AWS
Jacob KiferJacob Kifer
Data Center Operations Technician at AWSData Center Operations Technician at AWS