Himanshu Gautam
New Delhi
Summary
A successful banking & E-commerce professional with more than 7 years of experience in Operations, cross sell of investment products {MUTUAL FUND}and retail assets, CASA sourcing, audit, complaint management.
Delivering superior client experience in the branch by rendering exemplary levels of customer service thereby making banking simple and hassle free for the customer.
Ensuring high level of knowledge of processes and procedures is maintained for efficient and accurate handling of customer transactions.
Generated customer loyalty by providing excellent service experience which helps in Acquisition of new potential customers and retention of the existing customers.
Clients Compliance with AML- KYC in terms of client/sales communication Document validation.
Should have hands on experience on AML / KYC tools.
well versed with region specific KYC requirements International- Investment Banking KYC
experience.
Analysis and investigation of tasks across the client on-boarding function.
Prior experience on third party research sources as part of the due diligence process.
Good understanding of Financial Services/AML and Sanctions policies.
Overview
8
8
years of professional experience
Work History
Deputy Manger (RELATIONSHIP MANAGER)
KOTAK MAHINDRA BANK LTD
11.2022
- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints
- The job involves continuous interaction with customers and demands instant solutions to some of the complaints received, as per the satisfaction of customers
- Client relationship management and resolve all the customer services related operational issues
- Retention and value addition to the portfolio of existing customers and generation of referrals from existing internal database
- To be the first point contact with the customer in the branch, provide customer service and product information
- Anticipating customer needs and offering tailored solutions thereby helping them
- Cross selling of various products and services offered by the bank and selling investment products like mutual funds, insurance, general insurances etc
- Develop an understanding of customer expectations and execute customer delight Initiative.
Assistant Manager (BRO)
AXIS BANK LTD
01.2020 - 10.2022
- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints
- The job involves continuous interaction with customers and demands instant solutions to some of the complaints received, as per the satisfaction of customers
- Cross selling of all products and services to deepen relationships
- Advising and selling investment products like mutual funds, life insurance, general insurance health insurance etc
- Client relationship management and resolve all the customer services related operational issues
- Retention and value addition to the portfolio of existing customers and generation of referrals from existing internal database
- Monitoring of dummy accounts and suspense accounts
- Reconciliation and maintenance of suspense accounts
- Responsible for enforcing adherence to set standards of the bank and ensuring regulatory (external & internal) compliance, including interaction with internal and statutory auditors
- Migration of customers to digital channels like mobile applications, passbook kiosk, recycler machines, net banking, ATM, etc
- Verification of cash transaction like deposits, payments and non-cash transactions like DD, MC, Fund transfer, RTGS, NEFT etc
- Review and authorization for issuance of Forex cards Ensuring requisite compliance with all applicable rules and regulations including specifically KYC, AML requirement in line with the policies and producers of the bank.
Operation Manager
EXLUSIVE LIFESTYLE PRIVATE LIMITED
07.2014 - 12.2018
- Ensuring smooth running of transactions
- To be the first point contact with the customer in the branch, provide customer service and product information
- Anticipating customer needs and offering tailored solutions thereby helping them
- Envision and innovate mew avenues and ways to delight customers
- Work closely with ground handling agency to ensure customer satisfaction
- Empathetic and passionate about customer satisfaction.
Education
Disclaimer
I hereby confirm that the above information is true to the best of my knowledge. (Himanshu Gautam)
Timeline
Deputy Manger (RELATIONSHIP MANAGER)
KOTAK MAHINDRA BANK LTD
11.2022
Assistant Manager (BRO)
AXIS BANK LTD
01.2020 - 10.2022
Operation Manager
EXLUSIVE LIFESTYLE PRIVATE LIMITED
07.2014 - 12.2018