With over 8.5 years of experience, Currently working as IT Compliance Team Lead at HCLTech. Managing 200k+ endpoints across GEO & India regions, leading a 21-person team for Endpoint Compliance Management (SCCM/BigFix, DLP, SEP, TITUS, HX). Experienced in vulnerability management (Qualys Tools) for major projects (Synchrony & Ericsson). Collaborating with Risk and Compliance Management, My expertise includes SCCM, OSD, and Application Packaging, enabling effective collaboration with the BigFix team. Proven track record of enhancing compliance, proficient in reporting, highly motivated, adaptable, and skilled at quick skill acquisition.
Hi, I’m
Himanshu Gupta
Kanpur
Summary
Overview
9
years of professional experience
1
Certification
Work History
HCL Technology (BTIS-GIT Internal)
Team Lead
10.2019 - Current
Job overview
- Managed endpoint compliance for a suite of security tools, including Data Loss Prevention (DLP), Symantec Endpoint Protection (SEP), SCCM/BigFix, FireEye HX, Titus, CyberArk Enterprise Password Manager (EPM), and more within HCL's internal environment.
- In-depth knowledge of SCCM, including Operating System Deployment (OSD) and package deployment.
- In -depth Knowledge of to integrate on premises AD integration to Azure AD join
- Skilled in creating of SCCM packages & applications
- Experienced in vulnerability management using Qualys tools.
- Expertise in Windows Client OS (Windows 7/8/10/11) and macOS.
- Experience to create/schedule vulnerability reports for endpoints and take remediation action as per the provided solution by Qualys tools
- Using IT baseline tools for NR/NR machine validation
- Expert level knowledge Various end user applications used in the corporate infrastructure
- Having good knowledge of Power BI tools
- Having Knowledge of Microsoft Power Automate
- Proficient in Microsoft Visio to create a flow chart as per requirement.
- Utilize Power Query for large report preparation
- Managing and guiding the team for achieving targets for compliance
- Provided RCA and Analysis against SEP, DLP and BigFix/SCCM/Intune to meet agreed compliance posture
- Worked as Operational Service Owner for SCCM and DLP
- Provided Session to HCL ground team and multiple Project team (ERS, Synchrony & Risk and Compliance team) for Security Tools remediation
- Working with Operational service owner for RCA for security tools issue
- Regularly share a weekly progress compliance report with Management
- Review team performance monthly with management
- Responsible for collecting end-user response for NC/NR machines and share RCA with management
- Responsible for minimizing team effort through automation
- Automated user email responses for bulk email communications with Power Automate.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Monitored team performance against targets, taking corrective action where necessary.
Microland, Client : BA Continuum India PVT LTD
Sr. Administrator
07.2018 - 10.2019
Job overview
- Proficiently managed users and resolved issues related to HVD (Hosted Virtual Desktop) deployments, ensuring adherence to SLAs.
- Successfully configured HVDs and thin clients using Systems Management (SM) tools.
- Streamlined the installation of all business software via SCCM or remote methods.
- Collaborated with the central HVD team to create and delete User HVD IDs, ensuring efficient user management.
- Demonstrated expertise in application support, software installation, patch management, and effective troubleshooting skills.
- Shared knowledge with users and local technology teams for HVD management, contributing to improved user experiences.
- Participated in the development of blueprints for HVD deployments in collaboration with Senior Managers and V.P, ensuring alignment with organizational goals.
- Proficiently troubleshooted PC and printer-related issues, ensuring minimal disruptions to business operations.
- Cultivated strong relationships with customers, delivering exceptional service and support.
- Utilized the Remedy application to manage all incident and request tracking for previous projects.
- Installed security software to protect networks.
- Diagnosed, troubleshot and resolved hardware and system problems.
HCL CommNet Ltd, Payroll : Teravault Pvt Ltd, Client : Ford India PVT LTD
Sr. Engineer
11.2017 - 04.2018
Job overview
- Managed VVIP users for iPhone/iPad-related issues, ensuring timely resolution within SLAs.
- Proficiently configured iPads and iPhones using Mobile Device Management (MDM) applications.
- Cultivated strong customer relationships, delivering exceptional service and support.
- Utilized Remedy software and Ford Request Center to efficiently manage all incident and request tracking.
- Built and configured Dell laptops and desktops to company specifications using SCCM software when necessary, and coordinated with desktop/laptop service providers.
- Conducted desktop-level troubleshooting, encompassing operating systems, hardware, software, and business applications.
- Provided technical support for client users using remote tools such as SCCM, MSRA, WebEx, and chat.
- Installed and configured MS-Outlook, created PST files, troubleshooted PST-related issues, and performed data recovery.
- Ensured regular updating of patches on systems, including Windows, MS Office, and Adobe products.
- Installed and configured VPN clients, soft tokens, and troubleshooted related issues.
- Managed the reinstallation and reconfiguration of SCCM on client PCs.
- Handled data card configuration and troubleshooting.
- Maintained HP printers and coordinated with service providers for printer-related issues in past projects.
Wipro Infotech, Client : Standard Chartered Bank
Desktop Support Engineer
11.2014 - 11.2017
Job overview
- Managed VVIP users, providing prompt resolution of iPhone/iPad-related issues within SLAs.
- Utilized Apple MacBook to manage and configure iPhones/iPads in supervised mode, ensuring optimal device performance.
- Efficiently tracked and managed incidents and requests using Remedy software.
- Supported sales teams with VPN and wireless networking issues to enhance productivity.
- Installed and configured MS Outlook, created PST files, troubleshooted PST-related issues, and performed data recovery.
- Delivered comprehensive IT support to over 3000 users, addressing both hardware and application issues through EUC and remote support.
- Maintained network security by implementing Symantec Anti-Virus solutions.
- Provided server support, managed tape backups, and played a pivotal role in creating Business Continuity plans.
- Collaborated with a global help desk, serving as the final level of support to resolve escalated local and regional issues.
- Built and configured Lenovo and Dell laptops and desktops to meet company specifications, using SCCM software when necessary, and coordinated with service providers.
- Offered technical support for client users using remote tools such as VNC Server and OCS.
- Assumed responsibility for Symantec DLP app installation and configuration, used for data backup on SCB Cloud servers.
- Conducted desktop-level troubleshooting, addressing issues related to operating systems, hardware, software, and business applications.
- Installed and configured desktop and network printers to ensure seamless printing functionality.
- Ensured systems were up to date by applying patches to Windows, MS Office, and Adobe products.
- Installed and troubleshooted various data card types, including Reliance Net Connect and TATA Photon.
- Cultivated strong customer relationships, delivering exceptional service and support.
- Conducted interviews and training for new employees, contributing to their successful onboarding.
- Organized and led weekly team meetings, with a focus on follow-up meeting notes and action items.
- Administered computer rights, shares, and printers for the entire territory, ensuring a well-maintained IT infrastructure.
Education
C.S.J.M UniversityKanpur
B.A
University Overview
B.S.S Inter College (U.P. Board)Kanpur
INTERMEDIATE
University Overview
St. Francis Xavier's Inter College Kanpur
HIGHSCHOOL
University Overview
Skills
- SCCM Deployment and Administration
- Task Sequence Design and Configuration
- Software Packaging and Distribution
- Patch Management
- Troubleshooting and Issue Resolution
- Documentation and Reporting
- End-User Support
- Software And System Upgrades
- Azure AD Join
- Intune (Device Enrollment For IOS & Windows, Application Deployment and Policy deployment)
- Vulnerability Management using Qualys tools
- Microsoft Power Automate
- Power BI
- Microsoft Visio
- Encryption, DLP, EPM, SEP
Training
Training
- Two-Months Training with Network Kings for SCCM (System Center Configuration Manager).
- Training with Koenig Solutions for AZ-104 arranged by HCL.
- Six-Months Industrial Training by DUCAT (Noida) on .NET platform.
- Two-Month Training by Networkbulls on CCNA.
Certification
- Microsoft Certified: Azure Administrator Associated.
Technical Qualification
Technical Qualification
- Three years Diploma in Software Engineering (GNIIT) From NIIT South- Ex, New Delhi.
- Diploma in Networking and Ethical hacking from Jetking Hardware and Network institute, Kanpur.
Languages
Languages
- English & Hindi.
Timeline
Team Lead
HCL Technology (BTIS-GIT Internal)
10.2019 - Current
Sr. Administrator
Microland, Client : BA Continuum India PVT LTD
07.2018 - 10.2019
Sr. Engineer
HCL CommNet Ltd, Payroll : Teravault Pvt Ltd, Client : Ford India PVT LTD
11.2017 - 04.2018
Desktop Support Engineer
Wipro Infotech, Client : Standard Chartered Bank
11.2014 - 11.2017
C.S.J.M University
B.A
B.S.S Inter College (U.P. Board)
INTERMEDIATE
St. Francis Xavier's Inter College
HIGHSCHOOL
- Microsoft Certified: Azure Administrator Associated.
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