Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic
HIMANSHU GUPTA

HIMANSHU GUPTA

Operations Manager
Pune

Summary

Business Leader proven to develop and implement business management initiatives. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Bridges communication between partners and suppliers with strong business acumen and managerial abilities.

Overview

10
10
years of professional experience
7
7
years of post-secondary education
3
3
Certifications

Work History

Operations Manager

Avalara Technologies
Pune
09.2023 - Current
  • Successfully delivered product delivery related projects and exceeding client expectations and achieving 100% on time and Quality delivery rate.
  • Define project scope, goals, and deliverables with all key Stakeholders.
  • Facilitate effective communication between team members and stakeholders.
  • Develop Project plans in details to create Work breakdown structures.
  • Proactively manage changes in project scope, identify potential risk and define contingency plans.
  • Monitored project timelines, budget and resources on Agile Planner ensuring on-time and on budget delivery.
  • Implemented Agile methodologies for improving project efficiency.
  • Conducted regular status meetings and provided detailed reports to senior management, stakeholders, and clients.
  • Managing Resource Allocation task and creating Project Budgeting and Forecasting reports.
  • Developed and executed Agile transformation projects with ‘Agile Tooling and Coaching team.
  • Evaluate team performance on regular basis and coached accordingly increasing quality of work and team motivation.
  • Facilitated regular status meetings and delivered detailed reports to senior management and stakeholders.
  • Prepared multiple reports for Project Management related activities like RAID tracker, Planned vs Actual Budget report, Program governance Board.
  • Maintained project documentation governance, updated existing documents.

Team Manager

TCS, e-Serve International Limited
Ahmedabad
08.2019 - 09.2023
  • Coordinated with Project Manager to meet project related requirements and completed on time.
  • Facilitated regular status meetings and delivered detailed reports to senior management and stakeholders.
  • Updated RAID and Project governance report.
  • Managed Resource Allocation task and creating Project Budgeting reports
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout process.

Subject Matter Expert

British Telecom
Gurgaon
03.2016 - 07.2019

Assisting Project Managers in creating Projects on Clarity for BT Customer.

  • Creating quotation for varied different BT products.
  • Developed and managed Time Tracking Reports for project managers.
  • Developed and managed Project status health report.
  • Data analysis, preparing Management Information reports and dashboards
  • Handle escalated customer calls and guide/assist agents to take calls in premium queue and use of customer service tools
  • Contacting Third Party Suppliers for Cost Quotes, negotiating on commercial terms (quote format, discount information etc.).

Process Developer

Genpact
Noida
12.2015 - 03.2016
  • Maintaining daily working papers and process related records in orderly manners for specified field duration
  • Preparing MIS and Dashboard for team on monthly basis
  • Maintaining process related financial data/information and process them as per business rule defined by clients
  • Being team player, providing required inputs in time to enable team to process task efficiently
  • Doing Quality check of work done by 15 Team members as well
  • Task Allocation to team members.

Sr. Process Associate (PMO)

MetLife GOSC
Noida
03.2014 - 11.2015
  • Publishing Financial reports on various projects
  • Approve Invoices from various vendors and maintain their records
  • Doing follow up with third party vendors and Project Managers for approval of invoices and payments for same
  • Working on financial software's like Hyperion, HFM, Cubus, Clarity
  • Being team player, providing required inputs in time to enable team to process task efficiently
  • Performing Quality check of work done by 5 Team members as well.

Education

PGDBM (Business Administration) -

Narsee Monjee Institute of Management Studies
Mumbai
07.2018 - 08.2020

Bachelorette Degree in Commerce (B.Com) -

Lucknow University
Lucknow
07.2007 - 07.2010

Higher Secondary Certificate -

Ghayasiban Public Higher Secondary School
Lucknow
07.2006 - 07.2007

High School Diploma -

Pragati Public Inter College
Lucknow
07.2004 - 07.2005

Skills

  • Waterfall & Agile Methodology Practitioner

  • ARIBA

  • Scrum Master

  • Project Planning

  • P&L Analysis

  • Power BI

  • Reporting & Analysis

  • Vendor Management

  • Resource Management

  • MS Office Proficiency

  • Advanced Excel

  • Financial Management

Certification

Power BI

Personal Information

  • Father's Name: Ajay Kumar Gupta
  • Date of Birth: 01/08/90
  • Marital Status: Married

Timeline

Power BI

04-2024

Operations Manager

Avalara Technologies
09.2023 - Current

Lean Six Sigma Green Belt Certification

10-2022

Certified Scrum Master

09-2022

Team Manager

TCS, e-Serve International Limited
08.2019 - 09.2023

PGDBM (Business Administration) -

Narsee Monjee Institute of Management Studies
07.2018 - 08.2020

Subject Matter Expert

British Telecom
03.2016 - 07.2019

Process Developer

Genpact
12.2015 - 03.2016

Sr. Process Associate (PMO)

MetLife GOSC
03.2014 - 11.2015

Bachelorette Degree in Commerce (B.Com) -

Lucknow University
07.2007 - 07.2010

Higher Secondary Certificate -

Ghayasiban Public Higher Secondary School
07.2006 - 07.2007

High School Diploma -

Pragati Public Inter College
07.2004 - 07.2005
HIMANSHU GUPTAOperations Manager