Himanshu Ingole
Bhilai
Summary
Accomplished Event Coordinator with a proven track record of enhancing operational efficiency and customer satisfaction at The Leela Palace. Expertise in feedback analysis and quality control, complemented by strong communication and team collaboration skills, has consistently led to improved service delivery. Recognized for driving results that elevate guest experiences and operational success.
Overview
7
7
years of professional experience
Work History
Restaurant Executive & Guest Relations
Annakoot
Vrindavan
10.2024 - Current
- Maintained a safe working environment by adhering to safety protocols set forth by the hotel management team.
- Acted as a liaison between guests and hotel management regarding feedback or complaints.
- Adhered strictly to rules regarding health and safety regulations set forth by hotel management.
- Provided regular feedback to senior management on regional sales performance.
- Supported management team by providing timely feedback regarding operations efficiency.
- Assisted management in training new staff members on proper procedures related to hotel operations.
- Coordinated activities between workers' committees and management personnel.
- Organized special events for hotel guests as requested by management.
- Managed the day-to-day operations of a hotel, including staff management, guest services, and financial performance.
F&B Associate
The Leela Palace
Bangalore
02.2023 - 04.2023
- Participated in team meetings to discuss operational updates and changes.
- Observed workers performing tasks related to the operation of machinery.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
Event Executive
Radisson Blu
Coimbatore
06.2022 - 08.2022
- Worked with professional and trade associations to create memorable and successful events.
- Monitored feedback from attendees after each event so that improvements could be made going forward.
- Managed event timelines, ensuring all milestones are met and communicated to relevant parties.
- Provided support during events by troubleshooting problems that may arise during the course of the event.
- Prepared detailed agendas outlining tasks required for successful execution of each activity associated with the event.
- Served as primary contact for guests before and during an event in order to address their questions or concerns quickly.
- Oversaw logistics including venue selection, catering, transportation, and accommodation arrangements.
- Conferred with customers to gather event requirements and explore opportunities.
- Worked closely with venue managers throughout the duration of the event in order ensure everything ran smoothly according to plan.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
Management Trainee
Taco Bell
Bangalore
03.2021 - 07.2021
- Delegated work to staff, setting priorities and goals.
- Engaged in customer service initiatives to improve client satisfaction levels.
- Resolved customer issues efficiently to build loyalty.
- Coordinated with suppliers to ensure timely delivery of products.
- Implemented quality control measures to uphold company standards.
- Participated in team meetings to discuss project progress and challenges.
- Developed and implemented strategies to improve customer service experience.
- Assigned work and monitored performance of project personnel.
- Supported staff training, development and evaluation.
Industrial Trainee
The Leela Palace
Bangalore
06.2018 - 10.2018
- Used daily system logs to document production information, discussing issues with management.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Measured and weighed items to meet quality standards and prevent waste.
- Communicated with multidisciplinary team to learn and develop practical skills.
- Met or exceeded target for on-time customer shipments.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Bachelor of Science - Hospitality And Hotel Management
IHM Gurdaspur
Punjab04-2020
Skills
- Event coordination
- Guest relations
- Operational efficiency
- Customer service
- Team collaboration
- Feedback analysis
- Quality control
- Communication skills
- Adaptability
- Time management
Languages
Hindi
First Language
English
Advanced (C1)
C1
Marathi
Proficient (C2)
C2
Punjabi
Advanced (C1)
C1
Timeline
Restaurant Executive & Guest Relations
Annakoot
10.2024 - Current
F&B Associate
The Leela Palace
02.2023 - 04.2023
Event Executive
Radisson Blu
06.2022 - 08.2022
Management Trainee
Taco Bell
03.2021 - 07.2021
Industrial Trainee
The Leela Palace
06.2018 - 10.2018
Bachelor of Science - Hospitality And Hotel Management
IHM Gurdaspur
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