HIMANSHU JAUHARI
Dehradun
Summary
9 years of experience in Salesforce ecosystem CRM (overall 12 years of experience) with experience in project management, and quality assurance with emphasis on process improvement. Experience in technical consulting, solutioning project management.
Overview
13
13
years of professional experience
Work History
Senior Salesforce Consultant
Rialtes
Dehradun
06.2024 - Current
- Collaborated with clients and onsite teams to facilitate technical discussions and gather requirements.
- Served as a Business Analyst in the Professional Services (PS) department, playing a key role in the development and technical solution delivery for enterprise-level projects.
- Led the implementation of Corrective and Preventive Actions (CAPA) for a manufacturing client.
- Helped organizations address process deviations, prevent recurrence, and ensure ongoing product quality and regulatory compliance.Enables organizations to address deviations, and prevent recurrence, to maintain product quality and regulatory compliance .
CPQ Business Consultant
Fluido Ltd
Munich
09.2022 - 05.2024
- Attend workshops to understand the business requirements and suggest efficient solutions to improvise the existing business challenges
- Manages the engagement with the client, partners and other business stakes holders
- Provide demo and discuss the implementation strategies and Salesforce implementation
- Participate in Data Migration, Integration, Business Flow planning and proposals in order to keep the Salesforce implementation scalable and efficient
- Working as a CPQ consultant for Salesforce CPQ and Conga/Apttus CPQ
- Worked with the Presales team to prepare the demo based on understanding of business requirement
Business & Integration Architecture Specialist
Accenture GMBH
Frankfurt am Main
06.2022 - 07.2022
- Completed on-boarding tasks
- Completed business requirement for customers like User adoption for Salesforce and Migrating data through Data loader
Manager
Conga/Apttus Software Pvt. Ltd
Bengaluru
04.2016 - 05.2022
- Leading a Global delivery team for Conga Products support and Managed Services for post production implementation
- Invloed in working with customers in multiple geographies
- Engaging with customers for custom/ OOTB Salesforce, CPQ, CLM, Solutions consultation, implementation and integration
- Collaborate with clients to define requirements, deliverables
- Leading Client Escalations and managing expectations
- Identify risks early and communicating them to stakeholders
- Liaise with Conga Product team for customer implementations
- Create Reports and Dashboard to bring operational efficiency
- Leading a team comprising of Solution/ Technical Architects
- Setting up process to bring efficiency
- Coaching/ Guiding team on the running engagements
- Managing project escalations
- Tracking resource utilization
- Managing resource allocation and budget
- Leading partner engagement for project delivery
- Working with sales teams, customers and implementation partners to build Managed Services engagement proposals
Jr Product Engineer
HCL Technologies
Noida
02.2014 - 03.2016
- Working as a Mentor and handling a small team
- Responsible for assigning Work to my team, meeting their targets, guiding them, checking their work and giving feedbacks accordingly
- Make changes in configuration and customization
- Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards
Technical Specialist
Iyogi Technical Services
Gurgaon
06.2013 - 02.2014
- Experience in developing Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules
- Provide support in debugging and troubleshooting existing Salesforce system
Technical Support Engineer
HCL Technologies
Noida
10.2011 - 04.2013
- Case assignment and scrubbing
- Approving and handling escalations
- Working as agents in order to maintain Quality per the SLA metrics
- Interacting with client for process/product updates
Education
Bachelor of technology - I.T
Rajasthan Technical University
05.2011
Skills
- Salesforce CPQ
- Apttus/Conga
- X Author for Contract
- CAPA
- Author for Excel
- Lucid
- Data migration
- Debugging
- EXCEL
- Microsoft Office
- People Management
- JIRA
- SalesForce
- Salesforce CRM
- Tool / Technology SFDC
- Team Building
Timeline
Senior Salesforce Consultant
Rialtes
06.2024 - Current
CPQ Business Consultant
Fluido Ltd
09.2022 - 05.2024
Business & Integration Architecture Specialist
Accenture GMBH
06.2022 - 07.2022
Manager
Conga/Apttus Software Pvt. Ltd
04.2016 - 05.2022
Jr Product Engineer
HCL Technologies
02.2014 - 03.2016
Technical Specialist
Iyogi Technical Services
06.2013 - 02.2014
Technical Support Engineer
HCL Technologies
10.2011 - 04.2013
Bachelor of technology - I.T
Rajasthan Technical University
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