Himanshu Joshi
Greater Noida West
Summary
Results-driven Data Analytics professional with over 9 years of experience in optimizing digital analytics. Proven expertise in translating complex business requirements into actionable technical solutions, complemented by proficiency in Adobe Analytics and SQL. Successfully led cross-functional teams to achieve strategic objectives, consistently enhancing organizational performance through data-centric strategies. Committed to leveraging analytical skills for impactful decision-making and continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Process Manager (Digital Analytics Consultant)
eClerx
01.2022 - Current
- Translate business requirements into technical specifications for analytics tracking, ensuring alignment with goals
- Design and deploy tags using tag management systems, ensuring accurate data collection across platforms
- Develop dashboards and reports in Adobe Analytics, delivering actionable insights for stakeholders
- Conduct UAT and production audits to validate data integrity, ensuring 100% accuracy
- Lead training and mentor junior analysts on Adobe Analytics and tag implementation best practices
Premier Sr. Technical Support Consultant (Adobe Analytics)
Adobe Systems
01.2020 - 01.2022
- Troubleshot customer-reported issues, conducting research to resolve escalated technical challenges
- Supported tag management system implementations, resolving setup and tracking issues for premier accounts
- Conducted environment assessments, optimizing analytics configurations for premier clients
- Engaged with premier customers through bi-weekly check-ins, ensuring high satisfaction
Application Analyst
Global Logic Pvt Ltd
03.2019 - 01.2020
- Developed custom reports and dashboards in Adobe Analytics, delivering insights tailored to client needs
- Diagnosed and resolved analytics tracking and reporting issues, collaborating with technical teams
- Created segments and calculated metrics to enhance data analysis capabilities
Application Analyst
MMTC-PAMP IND Pvt Ltd
12.2017 - 02.2019
- Designed and generated reports using SQL queries in MySQL, enabling data-driven decision-making for business processes
- Conducted in-depth data analysis to identify trends and discrepancies, collaborating with development teams to improve data quality
- Supported tag management initiatives by integrating tracking solutions, leveraging web technologies to enhance user interaction monitoring
Application Support Engineer
Vistara (Payroll: Sysnet Global Technologies)
09.2016 - 12.2017
- Logged and tracked issues in JIRA, facilitating communication between development and business teams
- Installed, tested, and troubleshot custom applications, providing training to clients on functionality
- Wrote SQL queries for reporting and research, supporting business analytics needs
Technical Support Engineer
KPMG Global Services (Payroll: InKnow Tech)
12.2015 - 08.2016
- Managed incident logging and resolution in Remedy, ensuring timely issue closure
- Administered user accounts and access rights using Active Directory, ensuring secure operations
- Created detailed documentation for system configurations and processes
Education
MBA - IT & Systems
ICFAI University
Tripura01.2021
B.Tech - Computer Science and Engineering
Uttarakhand Technical University
Dehradun01.2015
Polytechnic Diploma - Information Technology
Uttarakhand Board of Technical Education
Roorkee01.2012
Skills
- Analytics tracking
- Tag management
- Dashboard development
- User acceptance testing
- SQL reporting
- Data visualization
- Stakeholder engagement
- Mentoring team members
- Time management
- Multitasking Abilities
- Operational objectives
- Report generation
- Project requirements
- Analytical skills
- Communication skills
- Performance reviewing
- Documentation and reporting
Certification
- Adobe Certified Expert - Adobe Analytics Business Practitioner, 10/21 – 10/25
- Adobe Certified Expert - Adobe Analytics Developer, 03/25 – 03/27
Timeline
Process Manager (Digital Analytics Consultant)
eClerx
01.2022 - Current
Premier Sr. Technical Support Consultant (Adobe Analytics)
Adobe Systems
01.2020 - 01.2022
Application Analyst
Global Logic Pvt Ltd
03.2019 - 01.2020
Application Analyst
MMTC-PAMP IND Pvt Ltd
12.2017 - 02.2019
Application Support Engineer
Vistara (Payroll: Sysnet Global Technologies)
09.2016 - 12.2017
Technical Support Engineer
KPMG Global Services (Payroll: InKnow Tech)
12.2015 - 08.2016
MBA - IT & Systems
ICFAI University
B.Tech - Computer Science and Engineering
Uttarakhand Technical University
Polytechnic Diploma - Information Technology
Uttarakhand Board of Technical Education
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